General DescriptionThe IT Infrastructure & Security Manager plays a critical role in ensuring R.E. Mason's IT environment is reliable, secure, and positioned to support continued growth. This leader will own day-to-day IT operations while driving improvements in structure, visibility, and overall service delivery.
In this role, you will lead a cross-functional IT function spanning infrastructure, end-user support, and cybersecurity-balancing hands-on technical execution with leadership responsibilities. You will have the opportunity to shape how IT operates within a growing organization and directly impact how technology supports the broader business.
Success Profile- IT operations are well-coordinated and predictable, with clear ownership of issues and initiatives
- Stakeholders experience high confidence in IT delivery, driven by consistent communication and follow-through
- Issues are proactively surfaced, clearly communicated, and effectively managed across the organization
- Help desk and infrastructure teams operate with clear accountability and defined priorities
- Cybersecurity and compliance efforts are well-organized, visible, and understood by leadership
- The IT function is viewed as reliable, responsive, and professionally managed
Specific ResponsibilitiesIT Operations & Infrastructure- Own the performance, availability, and reliability of IT infrastructure and core platforms
- Lead system administration activities including patching, upgrades, backups, and disaster recovery planning
- Oversee infrastructure lifecycle management (hardware refresh, upgrades, capacity planning)
Help Desk & End User Support- Manage and develop a team of help desk technicians and system administrators
- Establish and optimize a tiered support model (Tier 1 / Tier 2 / Tier 3 escalation)
- Monitor ticket volumes, SLAs, and user satisfaction; drive continuous improvement in support delivery
- Ensure effective onboarding, training, and knowledge base development for end users
- Provide clear, consistent communication to end users and internal stakeholders regarding issue status, expectations, and resolution timelines
Cybersecurity & Compliance- Own cybersecurity operations including endpoint protection, identity management, vulnerability remediation, and incident response
- Lead compliance initiatives (NIST SP 800-171, client-driven requirements, internal security policies)
- Support audits, risk assessments, and evidence collection in coordination with GRC resources
- Manage tools such as SIEM, EDR, MFA, and access control systems
- Clearly communicate risks, gaps, and remediation priorities to leadership in a concise, decision-oriented manner
Budgeting, Procurement & Vendor Management- Develop and manage IT operating and capital budgets
- Lead purchasing decisions for hardware, software, and security tools
- Manage vendor relationships (licensing, support agreements, renewals, and performance)
- Optimize cost vs. performance across infrastructure, licensing, and support models
Leadership & Team Development- Recruit, mentor, and develop IT team members across help desk and system administration
- Establish clear roles, priorities, and accountability across the team
- Maintain visibility into work in progress, risks, and key initiatives
- Ensure strong follow-through on commitments and consistent communication across stakeholders
- Balance hands-on execution with leadership responsibilities
Strategy & Continuous Improvement- Define and execute IT infrastructure and cybersecurity roadmap
- Identify and implement improvements to tools, processes, and service delivery
- Partner with business units to align IT services with operational needs
- Support broader digital transformation and system enablement initiatives
- Implement and lead structured work management practices using Agile/Scrum methodologies, leveraging tools such as Jira to manage priorities, track work, and establish consistent team execution rhythms (e.g., sprint planning, standups, retrospectives)
QualificationsRequired Competencies- US Citizenship with a valid driver's license required
- Excellent communication and interpersonal abilities.
- Ability to work in team environment; a team player
- Self-directed, self-motivated, and detail oriented
- Customer focused
- Highly organized, reliable, and ownership-oriented
Required Education & Experience- 7+ years of experience in IT infrastructure, system administration, or cybersecurity roles
- 2+ years of experience managing technical teams
- Strong hands-on experience with:
- Microsoft 365 / Azure / identity management
- Server, network, and endpoint infrastructure
- Security technologies (EDR, SIEM, MFA, vulnerability management)
- Experience with IT service management / ticketing systems
- Experience supporting or leading cybersecurity compliance initiatives
- Experience implementing Agile/Scrum practices and using tools such as Jira or similar platforms for work management
Preferred Experience/Competencies - Experience with NIST, ISO 27001, SOC 2, or similar frameworks
- Experience in hybrid IT/OT environments (manufacturing or industrial clients)
- Relevant certifications (Microsoft, CISSP, Security+, CCNA, etc.)
- Experience with disaster recovery and business continuity planning
Physical Requirements- Standing
- Walking
- Sitting
- Kneeling
- Reaching Overhead
- Climbing
- Pushing and Pulling
- Lifting - 30 pounds
- Using a Computer
- Using a Telephone
- Driving
