Sherwin-Williams

IT Digital Delivery Manager

Sherwin-Williams • $100K — $130K *
Cleveland, OH 44130In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, project management, or business; or 10 years of IT experience
  • 7+ years of experience in IT
  • 3+ years of experience managing direct reports
  • U.S. work authorization without future sponsorship
  • Minimum age of 18 years

Responsibilities

  • Lead technical support for digital coatings platform
  • Manage teams for defect remediation and system maintenance
  • Prioritize incidents for timely resolution
  • Foster a culture of integrity, respect, and career development
  • Develop operational objectives and delegate assignments
  • Drive strategy for large-scale projects impacting multiple areas
  • Collaborate across functional teams on departmental outcomes

Benefits

  • Opportunity for professional growth and career development
  • Engagement with a diverse and inclusive team
  • Access to state-of-the-art tools and technologies
  • Participation in a company culture focused on stability and operational excellence
  • Location in a central headquarters office in Cleveland
Full Job Description
Job Description

The Digital Delivery Manager serves as a leader within the Global Coatings Platform, implementing policies and applying appropriate methods, techniques, and evaluation criteria to lead a high-visibility technical support function accountable for the stability and ongoing health of the digital coatings platform. This role provides application and operational leadership within the assigned IT domain, ensuring reliable day-to-day support for critical business capabilities. The incumbent leads and manages delivery teams responsible for defect remediation, system maintenance, and the triage, investigation and resolution of production incidents. The role ensures effective prioritization, timely resolution, and coordination with cross-functional teams to restore service and prevent recurrence. This role emphasizes operational execution and continuous improvement, driving consistency in support practices, prioritization, communication, and incident management while ensuring the legacy platform remains stable, supportable, and aligned with broader digital delivery and modernization efforts.

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Responsibilities

Leadership & Supervision
  • Tactical decision-maker. Handles unforeseen issues.
  • Manages activities of two or more disciplines or a department. Oversees experienced level professionals and/or may be responsible for subordinate managers.
  • Frequently advises team(s) on moderately complex matters.
  • Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
  • Responsible for fostering a work environment that encourages employees to act with integrity and respect.
  • Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.
  • Responsible for supporting employee career development.
  • Erroneous decisions will result in critical delay(s) in schedules and/or unit operations and may jeopardize overall business activities.


Knowledge & Application
  • Establishes operational objectives, policies, procedures and work plans and delegates assignments to subordinates.
  • Develops, modifies and executes company policies that affect immediate operations and may also have company-wide effect.
  • Accountable for department budget which may be broad and have far-reaching impact on the business segment.
  • Works on issues where analysis of situations or data requires conceptual thinking and an in-depth knowledge of organizational objectives. Problems are not clearly defined and lack strategic direction.
  • Implements policies and selects methods, techniques, and evaluation criteria for obtaining results.
  • Drives the strategy and success of larger projects which contribute to multiple areas of the organization.


Collaboration & Interaction
  • Interacts regularly with lower and/or senior management on matters concerning several functional areas, department, and/or customers.
  • Applies knowledge to convince other stakeholders on desired departmental outcomes.


Qualifications

POSITION REQUIREMENTS

Required:
  • Bachelor's degree or higher in the information technology (IT), project management or business field. In lieu of a degree, at least 10 years of experience in IT
  • 7+ years of experience in IT
  • 3+ years of experience managing direct reports
  • Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
  • Must be at least eighteen (18) years of age


Preferred:
  • Experience leading application support teams in a complex enterprise environment, with accountability for incident triage, defect remediation, and system stability
  • Background in production incident management, including root cause analysis, escalation management, and coordination across engineering, infrastructure, and business stakeholders
  • Experience in end-to-end IT service management frameworks (monitoring, incident, problem, change, release, and service management)
  • Experience with managing cross-functional dependencies with delivery, architecture, product, QA, and infrastructure teams
  • Experience maturing operational capabilities and improving service reliability in complex environments
  • Experience communicating project status, risks, and issues across all organizational levels - including delivery teams, peer managers, and program leadership
  • Excellent project management skills with a track record of accomplishing goals on time and on budget


About Sherwin-Williams

The Sherwin-Williams Company engages in the development, manufacture, distribution, and sale of paints, coatings, and related products to professional, industrial, commercial, and retail customers in North and South America, Europe, and Asia. It operates in three segments: Paint Stores, Consumer, and Global. The Paint Stores segment sells paint, coatings, and related products to end-use customers. This segment markets and sells Sherwin-Williams branded architectural paints and coatings, industrial and marine products, and original equipment manufacturer product finishes and related items.

Sherwin-Williams Careers

Join the vibrant team at Sherwin-Williams, a leader in the paint and coatings industry, and contribute to a legacy of innovation and leadership. As a company committed to growth and excellence, Sherwin-Williams offers unparalleled job opportunities for professionals eager to advance their careers in a dynamic and supportive environment. Work You’ll Do At Sherwin-Williams, we empower our team to bring their creativity and expertise to various roles, driving transformative results across the business landscape. Our commitment to professional growth and diversity training ensures that every team member can thrive. Lead in a Culture of Innovation Sherwin-Williams stands at the forefront of the coatings industry, blending tradition with advanced technology. Our culture is built on a foundation of innovation, leadership, and a relentless pursuit of excellence. Join us and lead the way in developing new solutions that impact markets globally. Engage with a Global Team Collaborate with over 60,000 dedicated professionals worldwide who are as passionate about materials science as they are about creating beautiful and durable finishes. At Sherwin-Williams, you’ll work alongside industry experts and leaders who are pioneering new paths in the coatings sector. Sherwin-Williams Careers and Employment Opportunities We are continuously expanding our team and looking for talented individuals who are ready to paint the world with us. From research and development to marketing and sales, the career paths at Sherwin-Williams are as diverse as our product lines. Do Innovative Work Engage in projects that challenge the status quo and contribute to sustainability and efficiency in the industry. Our team at Sherwin-Williams harnesses the power of cutting-edge technology and collective expertise to lead the market in innovation and quality. Be Part of a Great Team Sherwin-Williams is not just a workplace. It is a community where you can build lasting relationships through professional networking and collaborative team efforts. Our inclusive environment supports diversity and is designed to help you reach your full potential. Future-Proof Your Career With a wide array of benefits, continuous training programs, and a focus on internal growth and promotions, Sherwin-Williams is committed to helping you shape a long and successful career. Whether you are looking for a full-time position, an internship, or leadership roles, the opportunities are vast. Explore Job Opportunities and Internships Start your professional journey with Sherwin-Williams by exploring various employment and internship opportunities that match your skills and interests. We are hiring creative, curious, and motivated individuals ready to make a significant impact. Stay Connected Join Our Team Search open positions, submit your resume, and prepare for your interview with us. At Sherwin-Williams, we look for individuals who are solution-driven and ready to contribute to our culture of innovation and excellence. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Sherwin-Williams. Join Sherwin-Williams today and be part of a company that values innovation, leadership, and a diverse and inclusive workplace. Your future starts here!
Learn more about Sherwin-Williams
Size
61,626 employees
Market Cap
$61.6 billion
Industry
Food & Beverages
Net Income
$2 billion
Founded
1866
5 Year Trend
+11%
Revenue
$18.3 billion
NASDAQ
SHW
* Ladders Estimates

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