*No Recruiters Please!*The IT Business Manager leads day-to-day technology support and business enablement for U.S. operations, with a strong focus on warehouse technology, infrastructure coordination, associate technical onboarding, and cross-functional IT support and execution. This role serves as a critical liaison between business stakeholders, internal IT, managed service providers, and vendors to ensure reliable support, secure technology adoption, and practical solution delivery. The ideal candidate combines both strong business and technical acumen across ERP platforms, Microsoft D365, Microsoft Entra, Azure, cybersecurity best practices, infrastructure, networking, and SaaS applications with the leadership presence, communication skills, and business partnership mindset needed to engage stakeholders at all levels.
WHAT YOU'LL BE DOING: 1. IT Business, Support, and Managed Services Liaison - Serve as the primary on-site technology partner for U.S. business teams and warehouse operations, coordinating remote and on-site support with internal IT teams and managed service providers.
- Triage business technology issues, clarify priority and impact, route support requests to the appropriate teams, and monitor resolution to ensure responsive service delivery.
- Coordinate associate onboarding technology needs, including hardware readiness, software access, Microsoft Entra identity setup, collaboration tools, and other role-based technology requirements.
- Maintain visibility to recurring support themes, service gaps, user adoption risks, software licensing needs, and contract obligations to improve reliability and cost discipline.
2. Infrastructure, Networking, Security, and Warehouse Technology Coverage - Coordinate implementation and support activities for warehouse infrastructure, access point and network coverage, hardware, printers, scanners, networking, telecom, access control, and other operational technology dependencies.
- Apply working knowledge of basic networking, infrastructure security, device management, identity and access concepts, mobile device management strategies and tools, and hardware lifecycle practices to support reliable warehouse operational continuity.
- Partner with technical teams and service providers to support cyber hygiene, access controls, vulnerability response, endpoint readiness, and secure configuration expectations.
- Help ensure technology changes are communicated, planned, and executed with minimal disruption to business operations and warehouse productivity.
3. Business Analysis, Process Improvement, and Solution Enablement - Act as a business analyst for U.S. stakeholders by translating business needs, operational pain points, and process gaps into clear requirements, solution options, and actionable delivery plans.
- Support analysis of current-state and future-state processes, identify improvement opportunities, and recommend technology-enabled solutions that are practical, scalable, and user-centered.
- Leverage strong understanding of ERP concepts, Microsoft D365, SaaS platforms, identity management, integrations, and data flows to support effective solution evaluation and implementation.
- Promote continuous improvement by documenting decisions, clarifying ownership, supporting user adoption, and ensuring implemented solutions align with business value and operational outcomes.
4. Solution Design, Delivery, and Project Coordination - Collaborate with business partners, IT business analysts, and vendor stakeholders to translate requirements into secure, supportable technical solutions that follow user-centric design principles and enterprise standards.
- Participate in solution design sessions, technical reviews, implementation planning, testing coordination, and rollout activities for infrastructure, application, security, and warehouse technology initiatives.
- Support cross-functional teams in delivering quality solutions by clarifying acceptance criteria, escalating risks, and reinforcing documentation, training, and support readiness.
5. Vendor, Contract, and Business Relationship Management - Build trusted relationships with business leaders, IT peers, managed service providers, and software vendors to ensure support expectations, delivery commitments, and business priorities are understood.
- Assist with vendor coordination, agreement tracking, service performance follow-up, software licensing administration, renewals, and contract-related communications.
- Communicate technical recommendations clearly to both technical and non-technical stakeholders, including business value, risk, cost, operational impact, and implementation considerations.
- Bring a proactive, collaborative, and accountable approach to issue resolution, stakeholder engagement, change communications, and vendor performance management.
6. Technical Strategy, Governance, Quality, and Risk Management - Contribute to technology roadmaps for enterprise systems, warehouse technology, infrastructure, cybersecurity, Microsoft platforms, and business applications in partnership with IT leadership.
- Evaluate emerging technologies, tools, support models, and vendor capabilities to identify opportunities for improved performance, resilience, security, scalability, and user experience.
- Identify technical debt, support risks, adoption gaps, and operational dependencies; recommend remediation plans and help prioritize work based on business impact and risk.
- Support governance through standards, documentation, KPIs, service metrics, risk tracking, and quality practices that improve transparency, accountability, and solution sustainability.
WHAT YOU SHOULD HAVE:- Bachelor's degree in computer science, Information Technology, Information Systems, Business Technology, or a related field; Master's degree preferred.
- 10+ years of experience across technical analysis, IT support, solution implementation, infrastructure or application support, business analysis, or related technology leadership roles.
- Strong technical acumen across cybersecurity practices, cloud platforms such as Azure, AWS, or GCP, Microsoft D365 (ERP platforms, Finance and Supply Chain Management), Microsoft Entra, identity and access management, SaaS applications, networking, infrastructure, and hardware.
- Strong business and functional acumen across supply chain and logistics, enterprise resource planning (ERP) platforms (specifically Microsoft D365, Finance and Supply Chain Management), business process modeling, and value stream mapping
- Working knowledge of APIs, integration concepts, SDLC, DevOps practices, CI/CD concepts, market research, product lifecycle methodologies, infra-sec and cyber security best practices and market trends
- Demonstrated experience supporting strategic programs, technology projects, vendor relationships, software licensing, managed service providers, contracts, and day-to-day technical support
- Exceptional problem-solving skills with the ability to manage and prioritize issue logging and remediation, assess business needs, evaluate tradeoffs, make value-based recommendations, and drive practical outcomes in complex environments.
- Excellent written and verbal communication skills, including the ability to translate the technical to the non-technical individual
- People leader with strong collaboration, stakeholder engagement, mentoring, accountability, and change enablement skills; able to build trust with both business and IT teams.
- Exhibit Company Core Values: Consideration, Cooperation, Communication, Accountability, Innovation
WHY IT'S GREAT TO WORK HERE:- Professionally designed open office work environment to support team collaboration - HQ Only
- On-site Gym and Game Room - HQ Only
- Paid Holidays - Including company-wide holiday shutdown
- Business casual dress code
- Generous Paid Time Off
- Medical Dental, and Vision Benefits effective the first of the month following 30 days of hire
- Employer Paid Short Term Disability, Travel Insurance, Life Insurance, and Employee Assistance Program
- Voluntary benefits including Long Term Disability and Pet Insurance
- 401K with Employer Matching Dollars
- Wellness Reimbursement Program
- Tuition Assistance Program
- Global company with offices in the US, AU, and EU
- Ability to work in a growing company where your talents and skills can have a positive impact
- Company social events throughout the year and monthly lunches!
#LI-KM1
