Citigroup, Inc

Issue Management Sr. Group Manager

Citigroup, Inc • $160K — $350K *
Mississauga, ON L4T 0A1In-Person
Finance & Insurance
11 - 15 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 15+ years in operational risk management or compliance within financial services.
  • Ability to identify and manage key risks and controls effectively.
  • Strong analytical skills for complex risk evaluations.
  • Proven record in implementing sustainable solutions to improve processes.
  • Deep understanding of compliance laws and Citi's internal policies.

Responsibilities

  • Manage diverse teams, providing strategic leadership and direction.
  • Oversee the governance and remediation of risk segments.
  • Proactively identify control gaps and recommend mitigation strategies.
  • Lead quality control engagement during high-impact issue remediations.
  • Foster partnerships with internal audit and senior management for issue resolution.

Benefits

  • Access to continuous education and professional development opportunities.
  • Collaborative and innovative work environment encouraging diversity.
  • Opportunities to influence decisions at senior management levels.
  • Participation in developing strategies for risk mitigation.
  • Culture fostering accountability and ethical decision-making.
Full Job Description
Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:
  • Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers.
  • Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
  • Make critical decisions that are guided by functional objectives
  • Provide Issue Management Lifecycle governance and remediation oversight for our risk segments.
  • Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies
  • Lead Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
  • Lead review and challenge of potential issue, root cause and determine strategic solution along with risk segment leadership team. Ensure fit for purpose scope and corrective action plan for true issues, and reasonable timeline to complete remediation to mitigate re-target and re-open risk.
  • Responsible for robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner
  • Manage Risk Segments Owned / Impacting Audits and Exams, including E2E Lifecycle management of Audits and other internal reviews, as well as patterning with Reg Engagement for Reg Exam management.
  • Provide thought leadership during audits and exams, challenge potential observations form audit / regulators ensure accountability is right placed and only for true gaps.
  • Responsible for integration of lessons learned from previous experiences into the development of corrective action plans, promoting continuous improvement and timely closure of issues.
  • Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:
  • 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
  • Ability to identify, measure, and manage key risks and controls.
  • Demonstrate sound business judgment.
  • Ability to see the big pictures with high attention to critical details.
  • Develop and implement strategy and process improvement initiatives.
  • In depth understanding of Citi's businesses and functions and their risk profiles.
  • Developing new ideas and improving current processes to proactively mitigate risks.
  • Requires an ability to provide challenge and make recommendation for risk and controls remediation.
  • Excellent knowledge in the development and execution for controls.
  • Proven experience in control related functions in the financial industry.
  • Proven experience in implementing sustainable solutions and improving processes.
  • Deep understanding of compliance laws, rules, regulations, and best practices.
  • Deep understanding of Citi's Policies, Standards, and Procedures.
  • Demonstrate exceptional leadership, decision-making, and problem-solving skills.
  • Excellent analytical skills to evaluate complex risk and control activities and processes.
  • Ability to deliver compelling presentations and influence executive audiences.
  • Strong sense of accountability and ownership, with strong results orientation.
  • Excellent communication skills; ability to engage and inspire across stakeholder groups.
  • Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.


Education:

Bachelor's/University degree, Master's degree preferred

Job Family Group:
Controls Governance & Oversight

Job Family:
Issue Management

Time Type:
Full time

Primary Location Full Time Salary Range:
$160 000,00 - $350 000,00

Most Relevant Skills
Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

This job opening is for an existing job vacancy.

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

Work You’ll Do

At Citigroup, Inc, you will engage in exciting work that matters. Join our team to help innovate and drive transformation in the banking industry. With Citigroup, you can lead initiatives that redefine how banking works and how financial services can empower people globally.

Innovate and Lead

Citigroup, Inc is at the forefront of financial innovation and leadership. By joining our team, you will work alongside top professionals to develop solutions that enhance customer experiences and operational efficiency. Our commitment to innovation is fundamental, and we encourage our team to push boundaries and think outside the box.

Grow Your Career

Citigroup, Inc is not just a company; it's a place where you can grow both professionally and personally. We offer robust career paths and professional development opportunities that help you reach your potential. With diverse career tracks and the support of leadership, your growth at Citigroup is limitless.

Diversity and Inclusion

We believe our strength comes from the diversity of our team. Citigroup, Inc is dedicated to fostering an inclusive workplace where everyone can contribute their best work. Through diversity training and a culture that embraces differences, we create a welcoming environment for all employees.

Benefits and Culture

Citigroup, Inc values the well-being of its employees. We offer competitive benefits packages that support the health, finance, and lifestyle of our team members. Our culture is built on collaboration, respect, and a commitment to excellence. We ensure that every team member feels valued and part of our global family.

Internship and Employment Opportunities

Start your professional journey with Citigroup through our internship programs or full-time job opportunities. We are constantly hiring fresh talent and seasoned experts who bring creativity and innovation to our team. Whether you're refining your skills or ready to lead, there's a position waiting for you at Citigroup.

Networking and Professional Development

At Citigroup, Inc, networking and continuous learning are part of our DNA. We provide platforms for employees to connect with industry leaders and peers, enhancing their skills and opening up new career opportunities. Our leadership programs and professional development initiatives ensure that you are always ahead of the curve.

Join Our Team

Explore the numerous positions available at Citigroup, Inc that match your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make an impact.

Stay Connected

Keep up to date with the latest in career opportunities and industry insights at Citigroup, Inc. Subscribe to our job alert emails and read our careers blog to stay ahead in your professional journey.

Explore Citigroup, Inc Jobs

Discover the exciting and rewarding opportunities that await at Citigroup, Inc. Tailor your resume, prepare for your interview, and take the next step in your career with us.

SEARCH CITIGROUP JOBS

READ CAREERS BLOG

Citigroup, Inc is where your ambition meets opportunity. Join us and transform your career while making a global impact.
Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Citigroup, Inc

More Finance & Insurance Jobs

Find similar Issue Management Sr. Group Manager jobs:

NationwideMississauga, ON