IS&T SUPPORT COORDINATORThe IS&T Support Coordinator will be responsible for overseeing the daily operations of the Information Systems and Technology Support Desk while providing high-level technical support, troubleshooting, and maintenance for company applications, software systems, and communication platforms. This role balances hands-on technical problem-solving with leadership and administrative duties, including managing incoming requests, establishing support policies, mentoring junior staff, and assisting the IS&T Director with department administrative tasks. Key responsibilities include oversight of the online customer ordering platform, managing the lifecycle of mobile devices (ordering, configuring, and deploying), administering the company VOIP platform, overseeing a Mobile Device Management (MDM) system, and handling routine report creation and distribution. Reporting to the IS&T Director, the ideal candidate is a logical thinker who proactively leverages technology responsibly and effectively to streamline workflows and create easier pathways to accomplishing business tasks. They must be a detail-oriented leader dedicated to achieving data integrity, establishing service excellence, and ensuring smooth cross-functional operations.
Major Duties and Responsibilities:- Support Desk & Operations Management: Provide first and second-level support for company applications and software systems. Oversee Zendesk operations, ensuring prompt ticket assignment, tracking, monitoring, and successful completion.\
