This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Overview of Role:

WestJet's ServiceNow Platform Team is quickly evolving into an enterprise platform that enables better experiences, smarter workflows, and improved business outcomes across the organization.

We are seeking an Intermediate ServiceNow Developer who is passionate about solving real business problems through technology. This role is responsible for designing, building, and supporting solutions on the ServiceNow platform while working closely with Product Owners, Business Analysts, process owners, and business stakeholders.

Success in this role is measured not only by technical delivery, but by the value created for employees, operational teams, and the business. The ideal candidate combines strong development skills with curiosity, collaboration, and a desire to understand the outcomes behind the work.

Key Deliverables:

• Design, configure, develop, and support solutions across the ServiceNow platform

• Build scalable workflows, applications, forms, catalog experiences, automations, and integrations
• Partner with Product Owners and Business Analysts to understand business problems and translate requirements into effective solutions
• Contribute to enterprise initiatives that improve employee experience, operational efficiency, automation, governance, and self-service
• Participate in solution design discussions, challenging assumptions and identifying simpler or more effective approaches
• Support platform modernization efforts, upgrades, technical debt reduction, and continuous improvement initiatives
• Help implement AI-enabled capabilities and intelligent automation opportunities where appropriate
• Ensure solutions are secure, maintainable, supportable, and aligned with platform standards
• Participate in lean, agile delivery practices like Kanban
• Collaborate across capability areas including Employee Experience, Guest Experience, Enterprise Services, and Business Transformation
• Monitor platform performance and proactively identify opportunities to improve reliability, usability, and adoption

Experience and Qualifications:

• 2-5 years of ServiceNow platform experience

• Experience building ServiceNow solutions using:
• Flow Designer
• IntegrationHub
• Service Catalog
• Business Rules
• Client Scripts
• UI Policies
• ACLs
• Script Includes
• REST and SOAP integrations
• Strong JavaScript development skills
• Understanding of ServiceNow data structures, security model, and platform architecture
• Experience working with Agile delivery practices

Product & Business Mindset:

We're looking for someone who goes beyond configuration and development.

The ideal candidate:

• Wants to understand the business outcome before writing code
• Thinks critically about employee and customer experiences
• Enjoys partnering with stakeholders to solve problems
• Can explain technical concepts in simple business language
• Is comfortable challenging requirements when a better solution exists
• Looks for opportunities to simplify, automate, and improve

What Will Make You Stand Out:

Experience in one or more of the following areas:

• Employee Experience
• ITSM
• ITOM
• Asset Management
• Strategic Portfolio Management
• Governance, Risk and Compliance
• Workspace Delivery
• AI, NowAssist and automation capabilities
• Enterprise workflow design
• Service portal and self-service experiences
• Knowledge management and search optimization

ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are considered assets

Why Join This Team:

The ServiceNow Platform Team is helping shape how work gets done across WestJet.

We're building a platform that enables business transformation, modernizes employee experiences, improves operational effectiveness, and supports the responsible adoption of AI. Our developers are trusted contributors who help influence direction, not just implement requests.

If you're excited about combining technical expertise with product thinking and want to help build enterprise capabilities that make a meaningful impact, we'd love to hear from you.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we're a great fit? Apply now!