The Manager, Intelligent Automation & AI Solutions is a hands-on technical leader responsible for identifying, designing, and delivering scalable automation and AI-enabled workflow solutions that improve operational efficiency, quality, and user experience.
Working with Operations leaders, this role assesses business processes, defines solution requirements, and leads the design, development, deployment, and optimization of automation initiatives. The Manager, Intelligent Automation & AI Solutions serves as the primary technical expert for the Automation & AI function, partnering with operational teams to streamline workflows and implement solutions using workflow automation, robotic process automation (RPA), low-code platforms, APIs, system integrations, intelligent document processing, and approved AI technologies.
This role is responsible for solution architecture, configuration, development, testing, deployment, support, and adoption while ensuring compliance with security, privacy, and governance requirements. The position does not include machine learning model development or advanced predictive analytics responsibilities.
The ideal candidate combines automation engineering expertise, business process improvement skills, strong delivery execution, and the ability to communicate effectively with both operational and executive stakeholders.
Job RequirementsExperienceRequired- 8+ years of experience in workflow automation, software development, intelligent automation, AI solution delivery, or related fields.
- Experience designing, developing, deploying, and supporting production automation solutions.
- Experience leading cross-functional initiatives and providing technical leadership.
- Proficiency with automation platforms such as Microsoft Power Platform, UiPath, Automation Anywhere, Blue Prism, ServiceNow, or similar tools.
- Experience with APIs, integrations, SQL, scripting, source control, testing, and production support.
- Experience evaluating business processes, gathering requirements, and measuring business outcomes.
Preferred- Experience deploying generative AI, intelligent document processing, agentic workflows, or AI-assisted operational solutions.
- Experience in healthcare or other highly regulated environments.
EducationRequired- Bachelor's degree in Computer Science, Information Systems, Engineering, Analytics, Business, Operations, or a related field.
- Equivalent education and relevant experience may be considered in lieu of a degree.
Preferred- Relevant certifications in automation platforms, cloud technologies, AI, software development, process improvement, project management, or enterprise architecture.
Specialized SkillsRequired- Ability to lead automation initiatives from discovery through deployment and continuous improvement.
- Strong business process analysis and process improvement skills.
- Ability to communicate technical concepts and solution tradeoffs to technical and non-technical audiences.
- Strong problem-solving, prioritization, documentation, and project delivery skills.
- Knowledge of secure development practices, access controls, data protection, change management, and operational resiliency.
- Understanding of responsible AI principles, governance, monitoring, and human oversight.
- Ability to operate effectively in a fast-growing and evolving environment.
- Demonstrated ownership, accountability, and adaptability.
Preferred- Familiarity with Medicare and Medicaid operations.
LicensureRequired: None
Preferred: None
Pay Range: $113,332.00 - $169,999.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
