Full Job Description
Marsh is seeking candidates for the following position. This will be a hybrid opportunity and must be in the office 3 days a week.
Specialist - Insurance Operations
What you can expect:
• Providing support to help clients coordinate solutions, managing accounts, obtaining advice and administering plans
• Ensuring customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs
• Resolving and overseeing customer issues surrounding consulting, information, and software services, solutions and products
We will count on you to:
• Act as lead advisory colleague on smaller, less complex books of business
• Develop renewal/placement strategies in conjunction with the Placement, Advisory Leader and Client Executive and execute in accordance with client instructions
• Analyze quotes from carriers and provide analysis to more senior Advisory colleagues and/or clients to assist with developing solutions and renewals
• Support more senior Advisory colleagues to reach business goals and RFP's through research and document preparation to support and assist the design, development, and marketing of new insurance and risk products
• Manage follow-up on coverage changes with underwriters to ensure the coverage specifications are correct
• Build and maintain client and market contact at appropriate levels to execute effectively on client's program
• Contribute to the firm's body of knowledge through active internal communication to keep abreast of changing risk and insurance market conditions
• Contribute to client retention through effective risk solutions and excellence in service
What you need to have:
• Bachelor's degree or equivalent work experience
• 8+ years of commercial P&C account management or account management support
• Project management experience a plus
• Experience working with large commercial clients (ex. Fortune 1000) a plus
• CPCU or other commercial designations preferred
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
