LocationFargo Corporate Office
Job Description:The VP/Manager of Insurance Agency leads and coordinates Insurance Advisors and Insurance Operations to ensure efficient workflows, compliance, and high-quality client service. This role supports advisor performance, implements departmental policies and processes, and partners with leadership to achieve operational and growth objectives.
ESSENTIAL FUNCTIONS:- Provide overall development, management, and delivery of the business plan and established sales, revenue, client retention, new relationship, and other goals.
- Provide leadership and strategic direction for all insurance functions, including Insurance Advisors and Insurance Operations, with full accountability for sales, revenue, client retention, growth, and profitability outcomes.
- Establish and drive the long-term insurance business strategy, ensuring alignment with organizational goals, risk appetite, and client value objectives.
- Lead and manage insurance leadership ensuring clear role accountability, talent development, succession planning, and leadership effectiveness.
- Provide executive oversight of sales practices to ensure ethical conduct, regulatory compliance, and consistent alignment with client needs and fiduciary expectations.
- Direct marketing strategies, sales initiatives, and referral programs to drive sustainable growth, deepen client relationships, and expand market presence.
- Maintain an awareness of legislation, competitor practices, technology, and trends in the insurance industry to recommend new practices and processes as appropriate.
- Maintain positive relationships with carriers, regulators, and vendor partners.
- Maintain all licenses and registrations in good standing and complete all necessary continuing education requirements.
Other:- Provide a "Wow" customer service experience for team members and customers.
- Develop and maintain productive relationships with team members, leaders, customers, and vendors.
- Prompt and reliable attendance is essential in order to provide expected levels of service.
- Must comply with all Gate City Insurance Agency policies, procedures, and applicable laws and regulations.
- Ability to make decisions in a fast-paced environment.
- Ability to maintain composure in stressful situations, including resolving problems or concerns with customers or team members.
SUPERVISORY RESPONSIBILITIES:- Provide overall direction, coordination, and evaluation of Insurance Advisors, Insurance Operations, and Insurance Leadership in accordance with policies, procedures, and applicable laws and regulations.
- Ensure team members are kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis.
- Train team members; plan, assign, and direct work; give real-time feedback to team members; recognize, reward, and discipline team members; address complaints; and resolve problems.
EDUCATION AND EXPERIENCE:Bachelor's degree (B.A.) from a four-year college or university; minimum of 10 years of experience in insurance sales and customer service.
CERTIFICATES OR LICENSES:Requires essential state licenses for Property & Casualty, Life, Accident, and Health Insurance.
