TeleTech

Instructional Training Facilitator

TeleTech$69K — $158K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years facilitating training in classroom or hybrid/virtual settings
  • Familiar with ADDIE or Adaptive-ADDIE for instructional design
  • Willingness to travel up to 75%
  • Secret clearance required
  • Bachelor's degree in relevant field

Responsibilities

  • Develop and deliver training programs for USTRANSCOM personnel
  • Tailor instructional content to meet varied learning styles
  • Collaborate with SMEs to assess training needs
  • Design and create training materials and performance support tools
  • Support Agile teams to align training with new systems
  • Provide onsite coaching and virtual instruction globally

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
Instructional Training Facilitator
The Opportunity:

As a trainer, you're passionate about delivering differentiated instruction in exciting ways. You know that learning styles vary, and you thrive in helping people grasp new information. Bring your passion for delivering an array of training programs to USTRANSCOM.

The Instructional Training Facilitator supports the USTRANSCOM mission by developing, delivering, and sustaining training. This role ensures personnel across USTRANSCOM, Joint Operational Medicine Information Systems (JOMIS), Combatant Commands, and global operational units are proficient in performing workflows, conducting patient movement coordination, executing medical regulating, and maintaining in-transit visibility operations.

On our team, you'll work with SMEs and product owners to capture your client's training needs and advise them on the right learning solution to help them accomplish their mission. Putting the student learner at the center of the training experience, you'll design training material and performance support tools.

This position includes global travel, hybrid and virtual instruction, onsite coaching, and collaboration with Agile development teams to ensure training aligns with system updates and operational requirements.

You Have:
  • 3+ years of experience facilitating and delivering training in classroom and hybrid or virtual environments
  • Experience using ADDIE or Adaptive-ADDIE methodology in authoring instructional materials, learning objectives, and knowledge and performance tests
  • Ability to travel up to 75% of the time
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience with DoD patient movement processes, healthcare operations, or transportation or logistics systems
  • Experience designing multimodal training, including microlearning, simulations, and advanced scenario-based training
  • Experience supporting Agile development programs
  • Possession of excellent communication, facilitation, and stakeholder engagement skills
  • ISD Certification or equivalent professional training credential


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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