TeleTech

Instructional Designer & Developer, Lead

TeleTech$69K — $158K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in instructional design for mission-focused settings.
  • Proficient in the ADDIE instructional design model.
  • Strong leadership skills to mentor instructional development teams.
  • Collaborative abilities with subject matter experts and stakeholders.
  • Creative application of instructional technologies for training solutions.
  • Active Secret clearance is required.
  • Bachelor's degree in a relevant field.

Responsibilities

  • Collaborate with SMEs and instructors to identify training needs and propose learning solutions.
  • Design and develop both synchronous and asynchronous learning experiences.
  • Lead a team to create engaging training content using the ADDIE model.
  • Incorporate innovative strategies like gamification and screen casting into training modules.
  • Conduct iterative content reviews to refine learning materials based on feedback.
  • Utilize evaluation models like Kirkpatrick to assess training effectiveness.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Paid leave and professional development opportunities.
  • Tuition assistance for further education.
  • Recognition awards program for exceptional performance.
  • Flexible work-life programs and dependent care support.
Full Job Description
Instructional Designer & Developer, Lead
The Opportunity:

Do you want to develop training that will transform learning for mission-driven organizations across domains such as national security, AF and cybersecurity? As a Lead Instructional Designer & Developer, you know that even the best tools and processes fall short without the right education. Your expertise in analyzing training needs, building effective learning experiences, and aligning solutions to mission objectives will enable clients to meet their goals with clarity and confidence. As an Instructional Designer & Developer, you know that even the best tools and processes can't have an impact without the right education. Constructing an interactive course that teaches critical system information requires a real passion for understanding the needs of your customer. We have an opportunity for an Instructional Designer & Developer who is committed to solving some of the toughest challenges As a Lead Instructional Designer & Developer, you know that even the best tools and processes fall short without the right education. Your expertise in analyzing training needs, building effective learning experiences, and aligning solutions to mission objectives will enable clients to meet their goals with clarity and confidence.

What You'll Do
  • Partner closely with subject matter experts (SMEs), instructors, product designers, and other stakeholders to capture training requirements and recommend the right learning solutions.
  • Lead the design and development of synchronous learning, asynchronous learning, and performance support tools, always centering the learner experience.
  • Guide teams of multimedia specialists, graphic artists, and instructors in producing high-quality training content aligned to the ADDIE model.
  • Recommend and apply cutting-edge strategies-including blended learning, screen casting, gamification, and other modern multimedia techniques-to elevate learner engagement.
  • Facilitate iterative reviews with SMEs and stakeholders, incorporating feedback to continuously improve learning materials.
  • Evaluate training solutions by leveraging methodologies such as the Kirkpatrick Model, collecting and analyzing results to ensure effectiveness.


Join us. The world can't wait.

You Have:
  • Experience designing and developing training for mission-focused environments, such as national security, cybersecurity, or law enforcement
  • Experience with the ADDIE model and modern instructional design practices
  • Ability to lead and mentor teams of instructional developers, multimedia staff, or learning specialists
  • Ability to collaborate effectively with SMEs and stakeholders throughout the learning lifecycle
  • Ability to creatively apply emerging instructional technologies and multimedia solutions to real-world training challenges
  • Secret clearance
  • Bachelor's degree


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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