"The primary purpose of this role is to provide leadership to a team of associates who have the responsibility of ensuring the satisfactory completion of all work associated with meeting the needs of the customer. (An associate's work may consist of installation jobs/projects and related work/service orders, assistance for customers with real-time needs involving sales, service, and/or delivery as well as resolving real-time escalated issues across a broad spectrum of situations.)
Your Impact at Lowe's
As an Installation Support Manager at Lowe's, you'll be pivotal in leading a team that drives customer satisfaction across installation projects, sales, and service operations. Your leadership will be crucial in maintaining service excellence, achieving key metrics, and fostering relationships that directly impact our service delivery. By leveraging your management expertise and customer-centric approach, you'll make a significant impact on Lowe's success.
How We Support You
As an industry leader, we invest in the people and resources needed to grow and win as a team.
Grow Your Career: We foster a culture that embraces continuous learning, empowering you to develop your skills. From lateral moves and promotions to a new career field, we can help you shape (and own) your future.
Financial Future: We invest in you - own part of the company with our optional Employee Stock Purchase Plan or participate in our matching 401k plan.
Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.
Industry Leadership: We pair our 100-year track record of success with our ambition to grow and improve, empowering your team to solve relevant challenges and pave the way forward for an entire industry.
Your Day at Lowe's
In this position, you'll lead a dynamic team, orchestrating exceptional customer experiences across installation projects, sales, and service operations. Your day will be filled with coaching your team, analyzing performance data, and collaborating with cross-functional partners to drive service excellence. You'll navigate a fast-paced environment, resolving escalated issues, implementing new strategies, and leveraging various tech tools to ensure smooth installation jobs and project execution, all while meticulously documenting interactions and maintaining Lowe's high standards of service delivery.
Key Responsibilities
Manage the implementation of new programs to support business strategies, collaborating with cross-functional groups and managing relationships with various Lowe's business areas and partners.
Oversee associate work, monitor quality, and maintain relationships with team members and supporting functions. Analyze business and process execution to coach and develop team members.
Support business strategies by ensuring consistent execution of processes and proper use of required tools/technologies. Review performance dashboards and reports to maintain work standards.
Resolve escalated issues and make or influence decisions involving product, expenses, and process issues.
Liaise with district and store leadership, external business partners, and participate in meetings with internal business partners to ensure proper execution and compliance.
Hire, coach, and develop talent to achieve stated objectives, ensuring the team delivers a SMART customer service experience while complying with relevant regulatory requirements.
Minimum Qualifications
High School or GED and 3-5 Years, 3 years' Experience working in retail or high-volume centralized service model with progressive responsibility.
1-2 Years 1 year Experience leading people (~10 or more direct and/or indirect reports)
1-2 Years 1 year Demonstrated experience communicating and working cross-functionally. Demonstrated experience in training, developing, and mentoring others.
Preferred Qualifications
Bachelor's Degree Business or related field and Demonstrated experience leading remote teams.
Bilingual skills
Benefits
401k with up to 4.25% match
Bi-annual Cash Bonus
Discounted Employee Stock Purchase Plan (15% discount of strike price)
Tuition-Free Education
10-week Maternity/Parental Leave
10% Associate Discount
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Pay Range: $61,600.00 - $102,900.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
