Job Summary
Arnold Magnetic Technologies is seeking a strategic and results-driven Inside Sales Manager to lead and elevate its inside sales organization. This role is responsible for driving revenue growth, managing key customer relationships, optimizing sales processes, and developing a high-performing team that supports the company's industrial, aerospace, defense, medical, and commercial business segments.

The Inside Sales Manager serves as a critical bridge between customers, field sales, engineering, operations, and executive leadership. This role requires a strong commercial mindset, technical aptitude, and leadership experience within advanced manufacturing, engineered materials, or industrial solutions environments.

Key Responsibilities

Leadership & Team Management
• Lead, mentor, and develop the inside sales team to achieve revenue, margin, and customer satisfaction goals.
• Establish performance metrics, accountability standards, and continuous improvement initiatives.
• Foster a collaborative, customer-focused culture aligned with company values and strategic priorities.
• Recruit, onboard, and retain top inside sales talent.

Sales Strategy & Execution
• Develop and execute inside sales strategies that support business growth across target markets.
• Drive pipeline development, opportunity conversion, and account penetration initiatives.
• Partner with field sales and business development teams to ensure seamless account coverage.
• Identify cross-selling and upselling opportunities across product lines and divisions.

Customer Relationship Management
• Build and maintain strong relationships with strategic customers and channel partners.
• Oversee quoting, proposal development, pricing strategy, and contract negotiations.
• Ensure timely resolution of customer issues, including escalation management.
• Support key account planning and long-term customer retention strategies.

Operational Excellence
• Streamline sales processes to improve responsiveness, efficiency, and forecasting accuracy.
• Leverage CRM systems and analytics to monitor performance and inform decision-making.
• Collaborate with operations, supply chain, and engineering teams to align customer expectations with delivery capabilities.
• Drive improvements related to order management, demand planning, and customer communications.

Business Intelligence & Reporting
• Analyze market trends, customer needs, and competitive activity to guide strategic decisions.
• Prepare regular sales reports, forecasts, and executive-level presentations.
• Contribute to annual budgeting, sales planning, and enterprise growth strategy development.

Qualifications
• Bachelor's degree in Business, Engineering, Marketing, or a related field (Master's degree or advanced technical degree preferred).
• 8-12+ years of progressive sales experience, including leadership roles in inside sales, account management, or commercial operations.
• Experience in manufacturing, industrial products, engineered materials, or technical B2B environments, with the ability to support detailed contract review processes.
• Background supporting aerospace, defense, medical, automotive, and/or industrial markets.
• Demonstrated success leading teams, driving revenue and margin growth, and improving sales effectiveness.
• Strong business acumen with advanced analytical, forecasting, and problem-solving skills.
• Excellent communication, negotiation, and relationship-building capabilities.
• Proficiency with CRM platforms, quoting tools, sales technology, and performance analytics.
• Working knowledge of contract structures, complex pricing models, long-term supply agreements, and commercial terms.
• Familiarity with engineered materials, magnetics, or custom manufacturing solutions (an asset to the role).
• Ability to travel domestically approximately 30-50% of the time.

Skills & Competencies
• Leadership & Talent Development - Provides clear direction, aligns team goals with commercial strategy, and drives sustainable revenue and margin growth while coaching, motivating, and developing team members to strengthen capability, engagement, and overall performance.
• Commercial Excellence - Enhances sales effectiveness through disciplined pricing, value-based selling, and strong pipeline management.
• Customer-Centric Thinking - Anticipates customer needs and ensures decisions, priorities, and processes elevate the customer experience.
• Technical Acumen - Understands engineered materials, product specifications, and manufacturing capabilities to support accurate quoting and solution positioning.
• Cross-Functional Collaboration - Builds strong partnerships with field sales, engineering, operations, and supply chain to ensure seamless customer support and execution.
• CRM & Data-Driven Sales Enablement - Leverages CRM systems, analytics dashboards, forecasting tools, and quoting software to enhance visibility, guide strategic decisions, prioritize opportunities, and improve sales performance.
• Process Optimization - Improves quote-to-order workflows, reporting mechanisms, and sales processes for efficiency, accuracy, and scalability.
• Communication & Negotiation Skills - Communicates clearly across levels and negotiates pricing, terms, and complex requirements with confidence.
• Problem-Solving & Escalation Management - Quickly diagnoses issues and leads cross-functional solutions that balance customer impact and operational realities.

#ROC