Wave

Inside Plant Engineer III

Wave • $95K — $115K *
San Diego, CA 92154In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Electronics, Technology, or Sciences, or equivalent work experience (6 years)
  • NCTI Fiber Installation & Activation Course, Valid SCTE BTCS Certification, and NCTI Fiber Testing & Maintenance Course or equivalent certifications
  • 6+ years of experience in Headend Technician or network implementation roles
  • Advanced knowledge of RF Signal Delivery and Fiber test equipment (OTDR, OSA)
  • Proficient understanding of DOCSIS architecture and operational knowledge of Hybrid Fiber Coax

Responsibilities

  • Guide Inside Plant teams in troubleshooting network elements to maintain service quality
  • Deliver and maintain transport signals via coaxial, fiber optic, and Ethernet cables
  • Install and operate headend equipment, performing root cause analysis and fixes
  • Conduct facility inspections ensuring compliance with standards
  • Monitor network services for quality assurance and resolve technical issues
  • Collaborate with vendors and stakeholders on ISP infrastructure projects
  • Lead planning and optimization projects for the network

Benefits

  • Access to a fast-paced, 24x7 work environment
  • Opportunities for professional development and certifications
  • Collaborative team-oriented culture
  • Engagement with cutting-edge technology and infrastructure
  • Potential for career growth in a leading telecommunications company
Full Job Description
Job Summary

Do you have a strong technical background and thrive in complex network environments? Spectrum is seeking an ISP Engineer III to deliver high-quality signals and support critical infrastructure across headend and data centers. You will play a key role in maintaining, installing, and troubleshooting optical and electrical connections that keep Spectrum's networks running smoothly. Your expertise ensures uninterrupted service and strengthens our network reliability.

Responsibilities

How You'll Make an Impact
  • Guide Inside Plant teams in troubleshooting and maintaining network elements to support Spectrum's revenue-generating networks
  • Deliver and maintain off-air, satellite, and digital transport signals using optical and electrical interfaces, including coaxial, fiber optic, and Ethernet cables
  • Install, operate, and remediate headend equipment, performing root cause analysis and break-fix solutions
  • Conduct facility inspections and ensure cabling, equipment installation, power and cooling comply with Spectrum standards
  • Monitor network services for quality assurance and resolve advanced technical issues through detailed problem diagnosis
  • Collaborate with vendors and stakeholders to design, install, and maintain critical ISP infrastructure
  • Lead projects involving network planning, configuration, and optimization, often serving as a project team lead

Working Conditions
  • Work in a 24x7 fast-paced environment
  • Exposure to continuous moderate noise
  • Work and travel in inclement weather
  • Work all hours, day or night
  • Work performed near power facilities and electricity
  • Ability to work while standing 50 - 70% of the time
  • Ability to safely lift up to 50lbs. individually or with assistance


Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education
  • Bachelor's Degree in Electronics, Technology or Sciences or equivalent work experience (6 years)
  • NCTI Fiber Installation & Activation Course, Valid SCTE BTCS Certification, NCTI Fiber Testing & Maintenance Course or NCTI Master Technician Certification, and SCTE DVEP

Experience
  • 6+ years of Headend Technician, network implementation or electronics work experience

Skills
  • Knowledge of related industry specifications and standards IEEE, ANSI, Physical Media/Cabling
  • Advanced understanding of being an individual contributor within operations team and working to achieve team and organizational goals. Ability to work collaboratively with cross-functional teams to solve complex issues.
  • Advanced knowledge of Fiber test equipment - OTDR, OSA
  • Advanced knowledge of RF Signal Delivery
  • Advanced knowledge in TCP/IP and the OSI Model
  • Intermediate knowledge of network devices; routing and switching hardware
  • Basic Working knowledge of optical networking equipment
  • Advanced knowledge of Critical infrastructure - HVAC, Generators, DC Plants and inverters
  • Advanced operational knowledge of DOCSIS architecture and capacity management
  • Advanced knowledge in using ticketing and software tools to support the current operations
  • Advanced knowledge of application/network designing software, such as Microsoft Visio
  • Advanced knowledge of existing Charter Application/Network data sources, such as InCUR
  • Intermediate Knowledge in IPv4 and IPv6 IP Addressing
  • Intermediate operational knowledge of Video/VOD/SDV Delivery systems including controllers, content acquisition.
  • Advanced knowledge of ISP Playbook
  • Advanced skills in methodical, logical and process driven troubleshooting.
  • Advanced knowledge of HFC design and operational experience
  • Advanced Knowledge of Microwave CARS band and IP transport radios and their performance
  • Advanced understanding of how to measure, detect, and record voltage, amperage, and resistance
  • Demonstrates effective communication skills, both verbal and written.
  • Must demonstrate the ability to adapt and change to ensure the successes of the business
  • Ability to use personal computer, software applications, handheld devices and applications
  • Ability to differentiate between different sizes and colors of wires
  • Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching, and twisting
  • Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
  • Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
  • Ability to read system layouts from blue prints, system maps, and measure distances by using tapes or other measuring devices
  • Ability to operate appropriate computer or test equipment associated with position
  • Ability to prioritize and organize effectively and work independently
  • Knowledge of basic mathematics and electronics
  • Proficient Knowledge of Hybrid Fiber Coax and DOCSIS/CMTS
  • Proficient Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
  • Demonstrate proficiency in the use of a computer to compile databases, create documents and interact with various GUI based interfaces
  • Demonstrate proficiency in design, installation and maintenance of critical systems
  • Demonstrate extensive knowledge of network test equipment
  • Extensive knowledge in local and wide area networking communications
  • Extensive knowledge of support systems for network management and element management systems
  • Valid driver's license with satisfactory driving record within Company required standards

Preferred Qualifications

Education
  • Valid certifications pertaining to critical facility infrastructure and Optical Transport

Skills
  • Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
  • Ability to perform job from high places (roofs)
  • Proficient Knowledge of company products and services
  • Proficient Knowledge of National Electric Code and National Electric Safety Code
  • Proficient knowledge of video networking, IP networking, DOCSIS, SDV, VOD, and linear
  • Proficient knowledge of Hybrid Fiber Coax and DOCSIS/CMTS
  • Proficient knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies)
  • Advanced understanding of advanced video networking, IP networking, and DOCSIS
  • Proficient knowledge in local and wide area networking communications
  • Basic Linux and server understanding
  • Operating knowledge of emergency alert systems
  • Project Management experience
  • Management or Leadership experience

About Wave

Wave is a Canadian financial services company that provides accounting, invoicing, and payment processing software for small businesses. The company was founded in 2010 by Kirk Simpson and James Lochrie. Wave's software is used by over 4 million small businesses around the world. In 2019, the company was acquired by H&R Block for $405 million. Wave is headquartered in Toronto, Canada.
Learn more about Wave
Size
200 employees
Industry
Finance & Insurance
Founded
2011
* Ladders Estimates

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