The Travelers Companies, Inc

Inside Auto Appraiser

The Travelers Companies, Inc • $63K — $105K *
Denver, CO 80219In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School Diploma or GED required.
  • One year of experience estimating auto damage or completion of the Appraiser trainee program.
  • Strong technical knowledge of auto repair and repair techniques.
  • Valid Driver's License required.
  • Proficient in claims appraisal systems and software, including Windows, Excel, and Word.

Responsibilities

  • Deliver consistently high service quality throughout the claim lifecycle.
  • Review physical damage documents for accuracy and economic loss opportunities.
  • Negotiate with repair facilities on revisions to damage documents.
  • Prepare and document accurate vehicle damage appraisals according to guidelines.
  • Negotiate claim settlements with customers and repair facilities.

Benefits

  • Health insurance for employees and their families from day one.
  • 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay.
  • Minimum of 20 days Paid Time Off annually, plus nine paid holidays.
  • Access to wellness program and mental health resources.
  • Opportunities for volunteerism and corporate matching for donations.
Full Job Description
Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$63,800.00 - $105,400.00

Target Openings

7

What Is the Opportunity?

Under direct supervision, this position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be predominately basic and some moderate physical damage coverages as it relates to damage assessment. This includes collision, property damage related to autos, rental and towing and some comprehensive; typically excludes fire, theft, flood, lightning, diminished value claims and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position also has responsibility for complete claim handling (i.e. first notice of loss through resolution/settlement and payment process) on claims that meet specific criteria as defined by Auto Product guidelines. This subset of claims makes up approximately 15-20% of the total workload volume. This position will serve as a technical resource for inside auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This job does not lead others.What Will You Do?
  • Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow- through and meeting commitments to achieve optimal outcome on every file.
  • Reviews physical damage documents for appropriateness and any loss economic opportunities.
  • Negotiates with repair facilities on revisions to physical damage documents.
  • Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines.
  • Electronically audits vehicle estimates utilizing technical expertise and information gathered to accurately determine physical damage claim value using company recognized resources, estimating and evaluation software.
  • Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments.
  • For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles.
  • Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc.
  • Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.).
  • Effectively manages work assignments and referrals.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states.
  • This position may be required to perform the duties of an Outside Field Appraiser within an assigned outside territory on a temporary basis, as needed. This includes driving to perform physical vehicle inspections.
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Prior experience with insurance carrier a plus.
  • Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction.
  • Valid Driver's License.
  • Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word.
  • Strong mathematical and negotiation skills.
  • Demonstrated ownership attitude and customer centric response to all assigned tasks.
  • Strong teamwork skills.
  • Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate.
  • Commitment to continuous education.
  • Competency Levels:
  • Basic Analytical Thinking.
  • Basic Judgment/Decision Making.
  • Basic Communication.
  • Intermediate Negotiation.
  • Basic Insurance Contract Knowledge.
  • Basic Principles of Investigation.
  • Basic Value Determination.
  • Basic Settlement Techniques.
  • Intermediate Auto Technical.


What is a Must Have?
  • High School Degree or GED.
  • One year experience estimating auto damage required or successful completion of the Appraiser trainee program.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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