What you will do...- Installs, configures, upgrades, administers & maintains software independently
- Designs, installs, troubleshoots, and maintains physical networking infrastructure
- Diagnoses, analyzes & resolves issues for customer(s) across assigned multiple technology domains
- Supports customers over the phone, remote desktop connection & in person
- Interfaces with other platforms from hardware &/or software perspective
- Travels to field offices
- The Primary Technology for this position is Endpoint Customer Support
- Starting hourly pay of $38.01/hr with multiple pay increases over your first 7.5 years of service, with an end salary of $55.80/hr.
- There may also be cost of living adjustments (COLA) applied. Longevity pay supplements begin after five (5) years of state service. For more details, refer to the OCSEA pay range schedule & longevity rates OCSEA Employees | Department of Administrative Services.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting
(Endpoint Customer Support).-Or completion of associate core program in computer science or information systems
AND 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting
(Endpoint Customer Support).-Or completion of undergraduate core program in computer science or information systems
AND 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting
(Endpoint Customer Support).-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question
(Endpoint Customer Support).Job Skills: Information Technology,
Technical Skills: Computer Literacy,
Professional Skills: Critical Thinking, Problem Solving, Customer Focus,
Primary Technology: Endpoint Customer Support (Hands-on administration, diagnosis and repair of personal computers, handheld devices, software, and related peripherals, and the resolution of customer questions or problems).
