The Infrastructure Manager is responsible for the design, operation, and day-to-day management of the organization's on-premises data center and co-located disaster recovery site. This role leads a small infrastructure team and ensures the reliability, availability, security, and recoverability of systems supporting approximately 700 users.
The Infrastructure Manager oversees core compute, virtualization, server platforms, backup and recovery, virtual desktops, and supporting infrastructure services across both on-premises and Azure environments.
Key ResponsibilitiesData Center & Disaster Recovery Operations
- Manage an on-premises corporate data center and a co-located disaster recovery data center.
- Ensure high availability, capacity planning, and operational stability of infrastructure platforms.
- Lead disaster recovery planning, testing, failover, and recovery operations.
- Maintain documented DR procedures and recovery runbooks.
Team Leadership & Management
- Manage and mentor a small infrastructure team responsible for day-to-day operations.
- Assign work, set priorities, and ensure timely execution of operational and project tasks.
- Act as an escalation point for complex infrastructure issues and outages.
Infrastructure Platforms & Virtualization
- Design, build, and manage VMware, Hyper-V, and Windows Server cluster environments.
- Oversee provisioning, configuration, and lifecycle management of physical and virtual servers.
- Manage infrastructure supporting virtual desktops.
- Administer both Windows and Linux server environments.
Application & Systems Operations
- Coordinate application deployments, upgrades, and patching for both commercial and internally developed applications.
- Support application hosting across on-premises infrastructure and Azure environments.
- Partner with application owners and development teams to ensure infrastructure readiness.
Backup, Recovery & Data Protection
- Design, implement, and manage infrastructure backup and recovery processes using Commvault.
- Ensure backups meet business recovery objectives and compliance requirements.
- Regularly validate backup integrity and restoration capabilities.
Monitoring, Patch Management & Tooling
- Design and manage SCOM for infrastructure and systems monitoring.
- Design and manage SCCM for patch management and system configuration.
- Ensure timely patching, monitoring, alerting, and remediation of infrastructure systems.
Core Infrastructure Services
- Design, implement, and maintain infrastructure support services including:
- File services
- Secure printing
- Fax services
- Ensure these services are reliable, secure, and aligned with organizational standards.
Key Competencies- Infrastructure leadership with hands-on technical depth
- Operational excellence and reliability focus
- Risk awareness and recovery mindset
- Clear communication and documentation skills
- Ability to balance day-to-day operations with project delivery
Required Qualifications- 7+ years of experience in infrastructure or data center operations.
- Prior experience managing enterprise data center and disaster recovery environments.
- Strong hands-on experience with:
- VMware and/or Hyper-V
- Windows Server clustering
- Physical and virtual server platforms
- Experience managing backup, recovery, and DR failover processes.
- Experience leading or supervising technical staff.
- Strong troubleshooting, documentation, and operational discipline.
Preferred Qualifications- Experience supporting hybrid environments (on-premises and Azure).
- Experience managing virtual desktop infrastructure.
- Experience using Commvault software
- Familiarity with SCOM, SCCM, and enterprise monitoring tools.
- Experience in regulated or audit-driven environments.
- Relevant certifications (Microsoft, VMware, Infrastructure, or Security).
US Work AuthorizationUS Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
- We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part? Choose
'Apply Now' to fill out our short application, so that we can find out more about you.
Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
- All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
- All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to
[email protected].
No agencies please.
