This role directly supports:

• Automation of operational tasks to reduce manual intervention, thereby improving Mean Time to Recovery (MTTR) and ensuring adherence to Service Level Agreements (SLAs).
• Determine appropriate strategy and actions of technology operations team to meet deliverables
• Implementation of Operations Automation capabilities that reduce human error, enforce consistency, and accelerate incident response across a growing and diverse LOB footprint.

​​In this role, you will:

• Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Information Technology Systems Operations
• Manage the operational outcomes of key IT services delivered by middleware messaging integration – MQ, Solace, KAFKA
• Engage and influence stakeholders, internal partners and peers
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client-facing and internal applications consumed by the Business
• Drive key strategic initiatives associated with infrastructure availability
• Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
• Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
• Determine appropriate strategy and actions of information technology systems operations messaging (integration) team to meet deliverables

Required Qualifications:

• 6+ years of Infrastructure Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• 6+ years of Middleware Messaging (Integration) application experience (IBM MQ, KAFKA)
• 5+ years working closely with Middleware Integration engineers, application architects, application development teams, and infrastructure hosting teams

Desired Qualifications:

• 5+ years of Unix/Linux operating system administration with shell scripting proficiency
• 5+ of leadership in issue resolution at scale and across the stack of technology - transport, session, presentation, and application layers
• 5+ years experience in technology operations and/or engineering
• 5+ years of accomplishment in meeting or exceeding metrics/quotas/KPIs and receiving positive customer feedback.
• 3+ years of scripting and task automation (Python, JSON, YAML)
• 3+ years of Ansible playbook development
• 6+ years of network, compute, database infrastructure, IT operations
• Understanding of the software life cycle and implementation process
• Experience with ServiceNow/JIRA or similar customer and issue tracking system
• Excellent communication skills and the ability to present complex technical issues clearly and concisely to a general audience
• Strong problem-solving skills with a focus on managing business outcomes through collaboration with multiple internal and external parties.
• Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints.
• Strong analytical skills with high attention to detail and accuracy
• Effective in a non-hierarchical culture of collaboration, transparency, safety, trust
• Proven knowledge of standard concepts, practices, and procedures within the relevant business function (e.g., ITS)
• Understanding and knowledge of various internal roles (both business and technology) and how they interact with their product
• Advanced knowledge of technical/business environment and problem determination strategies
• REST API development
• GIT usage, CICD build/pipeline management

Locations: 

• 300 S Brevard, Charlotte, North Carolina 28202

• 401 Las Colinas Blvd W, Irving, Texas 75039

• 550 S 4th St. Minneapolis, Minnesota 55415

• 800 S Jordan Creek Pkwy, West Des Moines, Iowa 50266

• 2600 S Price Road Chandler, Arizona 85286

Posting Statements:

• Full time telecommuting is not an option for this position

• This position offers a hybrid work schedule

• Relocation assistance in not available for this position

• This position is not eligible for visa sponsorship

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Posting End Date:

*Job posting may come down early due to volume of applicants.