Position Description:
We are seeking an experienced Server Infrastructure Engineer to join our global IT team. This role requires strong technical expertise in server hardware, out-of-band management, firmware operations, and infrastructure design. The ideal candidate will operate with a high degree of independence, take ownership of complex technical initiatives, provide guidance to peers, and contribute meaningfully to architecture-level discussions and decisions. Key Responsibilities Advanced Support & Troubleshooting • Provide Global L3 hardware support and conduct in-depth root cause forensic analysis for complex server issues • Serve as a subject matter resource for out-of-band (OOB) management, such as HPE iLO, HPE OneView, HPE COM, Dell iDRAC, and Dell OpenManage Enterprise • Serve as a SME for different server makes and models, e.g., HPE, Dell, and Lenovo • Independently resolve complex, cross-system technical issues with minimal oversight Automation & Firmware Management • Lead scripting initiatives and develop automated server configurations to streamline operations • API-Driven Management: Design and maintain scripts using the Redfish API to automate server discovery, configuration profiles, BIOS updates, and firmware lifecycles • Strong proficiency in automation using Python, PowerShell, or Ansible, with proven experience querying and commanding infrastructure via REST APIs • Guide application owners in automating application testing and certification processes • Own firmware update methodologies and firmware version management for assigned segments of the global server fleet • Identify opportunities to improve automation coverage and firmware management practices across the team Systems Engineering & Testing • Deliver robust server designs and lead FMEA (Failure Mode and Effects Analysis) testing efforts • Manage server and component testing, including planning, execution, and results analysis • Lead hardware-related projects such as trusted SSL certificate deployment across the fleet and MFA initiatives • Identify and troubleshoot systemic hardware issues, recommending long-term solutions Documentation & Standards • Create and maintain comprehensive standards documentation and user documentation for OOB management • Establish best practices and contribute to team-wide technical standards • Review and improve existing documentation for accuracy and completeness Infrastructure Design & Engineering • Design, implement, and maintain enterprise servers and general-purpose hybrid/cloud systems for optimal business operations • Research, design, and implement infrastructure solutions for internal customer needs, such as containerization, Kubernetes orchestration, and on-demand scaling • Design and configure secure virtualized environments aligned with enterprise architecture blueprints, including virtual machines, virtual networks, and distributed storage systems (SAN, HDFS, SSD, etc.) • Contribute technical input into enterprise architecture blueprints and roadmaps based on hands-on engineering experience Monitoring, Capacity Planning & Optimization • Engineer and refine monitoring solutions, leveraging Dynatrace and Netcool for observability, monitoring, and alerting to ensure systems are configured correctly, run efficiently, and remain secure against potential threats • Monitor and analyze resource utilization (CPU, memory, storage, network traffic) using Dynatrace, Netcool and other tools to ensure effective utilization and prevent runaway costs • Configure and maintain Dynatrace dashboards to monitor and alert on hardware firmware versions and drift from current supported versions • Proactively identify and resolve bottlenecks; lead capacity planning efforts based on usage trends and Dynatrace analytics Team Development & Leadership • Mentor and guide the team, fostering a culture of technical excellence • Lead knowledge-sharing sessions and contribute to team's learning
Skills Required:
Hardware Experience, Computer Hardware
Skills Preferred:
Server Administration, Ansible, Server Support, Powershell
Experience Required:
Engineer 2 Exp.: Practitioner: • Experience: 10+ years of experience in server infrastructure, systems engineering, or related IT roles, with a minimum of 5 years working at an enterprise level • Education: Associate's degree or equivalent work experience • Hardware Expertise: In-depth knowledge of x86 server hardware, specifically CPU architecture, bus architecture, and expansion cards • Server Management: Expert-level knowledge of out-of-band (OOB) server management systems (e.g., iLO, DRAC) and hardware management systems (e.g., HPE OneView, HPE COM, OpenManage Enterprise) • OS & Networking: Extensive experience with Windows and Linux server operating systems; strong knowledge of TCP/IP, including DNS, DHCP, broadcast domains, and routing protocols • Automation & DevOps: Proficient scripting/automation skills (PowerShell, Python, Ansible, or similar); experience with CI/CD development, automated server builds, and REST API integrations • Systems Engineering: Solid experience with FMEA methodology, firmware lifecycle management, and hardware testing/certification • Virtualization & Storage: Working knowledge of virtualization technologies, distributed storage systems (SAN, HDFS, SSD), and containerization • Monitoring: Hands-on experience with enterprise monitoring systems such as Dynatrace and Netcool • Leadership: Demonstrated ability to lead technical projects independently and mentor team members • Strong analytical, documentation, and problem-solving skills • Excellent communication skills, with ability to collaborate across technical and business teams
Experience Preferred:
rchitecture & Cloud • Knowledge of MS Active Directory, GCP, MS Azure, Kubernetes, and other cloud-like solutions • Familiarity with storage systems, networking, data center facilities, and overall systems architecture • Basic knowledge of cloud computing • Performance tuning expertise Protocols & Security • Knowledge of SNMP, SMTP, and MFA (Multi-Factor Authentication) methodologies • Experience with SSL certificate management IT Operations & Management • Experience with IT ticketing and workflow systems (e.g., BMC, ServiceNow) • Experience using JIRA for workload and project tracking • Knowledge of using and leveraging AI for automation, troubleshooting, documentation, and workflow design • Internal certification testing methods • Server test lab management • Experience with server decommissioning and enterprise license management • Vendor management experience
Education Required:
ssociate Degree
Education Preferred:
Bachelor's Degree
dditional Safety Training/Licensing/Personal Protection Requirements:
dditional Information:
rchitecture & Cloud • Knowledge of MS Active Directory, GCP, MS Azure, Kubernetes, and other cloud-like solutions • Familiarity with storage systems, networking, data center facilities, and overall systems architecture • Basic knowledge of cloud computing • Performance tuning expertise Protocols & Security • Knowledge of SNMP, SMTP, and MFA (Multi-Factor Authentication) methodologies • Experience with SSL certificate management IT Operations & Management • Experience with IT ticketing and workflow systems (e.g., BMC, ServiceNow) • Experience using JIRA for workload and project tracking • Knowledge of using and leveraging AI for automation, troubleshooting, documentation, and workflow design • Internal certification testing methods • Server test lab management • Experience with server decommissioning and enterprise license management • Vendor management experience