DescriptionDo you thrive in fast-paced environments and enjoy solving IT challenges? Are you energized by collaborating across teams and supporting the infrastructure that keeps operations running? If you're ready to make an impact with your technical skills, this role is for you.
Supporting Meaningful Work - work brings deeper motivation, purpose and fulfillment to our lives - Update desktop environments and provide advanced troubleshooting
- Collaborate with developers and design/build teams to support application changes
- Monitor and troubleshoot server, network and database performance
- Day to day support for all technology related to manufacturing operations including robots, PLCs and other automated machinery
- Manage daily processing of business applications and resolve or escalate issues
- Log and escalate incidents, aiming to reduce future escalations through documentation
- Maintain technical documentation for procedures and instructions
- Work 1st shift manufacturing hours (6:30am to 3pm) and participate in a rotating 24/7 on-call support schedule, including nights and weekends
Minimum Qualifications - Associate's or Bachelor's degree in a related field (e.g., Computer Information Systems)
- 2-5+ years of experience in IT support or infrastructure
- Strong communication skills, including the ability to collaborate across technical and non-technical teams
- Ability to work under pressure and manage multiple priorities
- Familiarity with operating systems and file structures
- Ability to lift up to 35 lbs occasionally
- Qualified applicants must be authorized to work in the United States on a full-time basis. Steelcase will not provide support for or sponsor work authorization and/or visas for this role.
Desired Skills and Experience - Technical aptitude and proactive approach to learning systems
- Knowledge of desktop hardware, operating systems, and configurations
- Strong problem-solving and project management skills
- Experience supporting all technology related to manufacturing operations including robots, PLCs and other automated machinery
- Effective communication across technical and non-technical teams
Doing better for people and planet - when we do better, we help the world work better. Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.
Why People Choose to Work with Us At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
The starting annual base salary range for this position is $85,000 - $90,000. Please note that the salary information is a general guideline only. Steelcase considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
#mid_level
#LI-Onsite
#Information Technology
#Manufacturing
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