Job Summary:

The Infrastructure Administrator is responsible for the administration, support, and continuous improvement of Krayden's enterprise infrastructure and workplace technology environment. This role supports the organization's network, server, storage, cloud, endpoint, identity, and collaboration platforms while serving as a key technical resource between Infrastructure, Security, and Service Delivery.

The position helps drive operational excellence through standardization, automation, lifecycle management, and technology modernization while supporting business growth, acquisitions, and enterprise technology initiatives.

Hybrid Schedule: 2-3 days per week in the office.

Job Responsibilities:

• Administer, maintain, and continuously improve Krayden's enterprise infrastructure and workplace technology platforms.
• Support enterprise network, server, storage, cloud, identity, and collaboration services. Design and implement automation that improves operational efficiency, consistency, and service quality.
• Support technology integration activities associated with acquisitions, office expansions, relocations, and organizational growth.
• Participate in infrastructure planning, operational improvements, documentation, standardization, and technology modernization initiatives.
• Provide advanced technical expertise and Tier II/Tier III escalation support for complex infrastructure issues.
• Ensure enterprise infrastructure aligns with security policies, governance standards, and operational best practices.
• Contribute to continuous service improvement through proactive monitoring, performance optimization, and capacity planning.

Core Responsibilities:

• Administer enterprise infrastructure services, including compute, storage, networking, cloud, identity, collaboration, and end-user computing platforms.
• Maintain infrastructure security controls and partner with the Security team to support compliance, vulnerability remediation, and operational resilience.
• Develop automation and scripting solutions to improve operational efficiency and reduce manual administration.
• Create and maintain technical documentation, operational procedures, standards, and knowledge articles.
• Plan, test, implement, and support infrastructure enhancements, upgrades, and technology deployments.
• Participate in disaster recovery, business continuity, and operational readiness activities.

Desired Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
• 5-8 years of experience administering enterprise infrastructure environments.
• Experience supporting Microsoft-based enterprise technologies and cloud platforms.
• Strong understanding of systems administration, networking, storage, virtualization, identity management, endpoint management, and enterprise operations.
• Experience developing automation and improving operational processes.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication skills with the ability to work effectively across technical and business teams.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Desired Technologies:

Experience with one or more of the following technologies is preferred:

• Microsoft 365, Intune, Entra ID, Purview
• Exchange Online, Microsoft Teams, SharePoint Online
• Microsoft Azure, Active Directory and Group Policy, Windows Server, Hypervisor
• Artificial Intelligence tools and processes
• Microsoft Defender and SentinelOne
• Enterprise networking technologies, firewalls, switches, routing, VPN
• PowerShell

Professional Competencies:

• Customer-focused service delivery
• Technical ownership and accountability
• Continuous improvement mindset
• Cross-functional collaboration
• Effective written and verbal communication
• Documentation and knowledge management
• Strategic problem solving
• Planning and organizational skills
• Adaptability and continuous learning
• Attention to detail and operational excellence

Business Outcomes:

Success in this role will contribute to:

• Reliable, secure, and highly available enterprise infrastructure services.
• Improved employee productivity through resilient workplace technologies.
• Reduced operational risk through automation, documentation, and standardized processes.
• Strong partnership between Infrastructure, Security, and Service Delivery teams.
• Improved security, compliance, governance, and operational maturity.
• Successful technology integration supporting acquisitions, office expansions, and business growth.
• Increased operational resilience through knowledge sharing, standardization, and reduction of single points of failure.

Benefits:

Krayden offers a competitive employee-focused benefits package which includes Medical, Dental, Vision Care & Life insurance, Flexible Spending Accounts (FSA), Health Savings Account (HSA), 401(K) Retirement Plan, Tuition Reimbursement & much more.

***This job description is intended to be a general description of the duties and responsibilities of this position. It is not necessarily all encompassing and job responsibilities are subject to change in response to legitimate business needs or practices.***