This position is 100% onsite at our Bohemia, NY office.

Salary Range for this position is $80-105K yearly, depending on experience.

This position requires a U.S Person or a person who can qualify for a Department of State or Department of Commerce License.

Position Summary:

The Infrastructure Administrator supports DDC's core IT infrastructure, including network systems, Microsoft Windows Server, Hyper-V virtualization, SAN/storage platforms, Active Directory, Group Policy, Microsoft 365/Azure services, endpoint/security tools, and backup/disaster recovery systems. This role works under the direction of the IT Manager to maintain reliable, secure, and well-documented IT operations across the organization. The successful candidate will provide day-to-day IT support, assist with network administration, support cybersecurity efforts, and collaborate on AI and automation projects designed to improve productivity and operational efficiency across the organization.

Key Position Accountabilities:

• Assist in the administration, maintenance, and troubleshooting of network infrastructure including switches, routers, wireless access points, firewalls, and VPN connectivity.
• Support Microsoft Windows Serer, Active Directory, Microsoft 365, Azure, and related IT systems.
• Monitor network performance and assist with system upgrades, patches, and preventative maintenance activities.
• Respond to helpdesk tickets and provide technical support for hardware, software, network, and connectivity issues.
• Assist with cybersecurity initiatives including user access management, endpoint protection, vulnerability remediation, and security awareness efforts.
• Maintain IT documentation including network diagrams, procedures, inventory records, and technical standards.

• Support backup, disaster recovery, and business continuity processes.
• Assist in evaluating, implementing, and supporting AI tools designed to improve business productivity, engineering processes, manufacturing operations, and administrative functions.
• Collaborate with business stakeholders to identify opportunities for AI-driven process improvements and automation.
• Research emerging AI technologies and provide recommendations regarding potential business applications.
• Participate in IT projects involving network expansion, infrastructure modernization, cloud technologies, and AI integration.
• Ensure compliance with company policies, cybersecurity standards, and applicable regulatory requirements.

Qualifications:
• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field preferred.
• 3-5 years of experience supporting network infrastructure, systems administration, or IT operations.
• Basic understanding of TCP/IP networking, routing, switching, wireless technologies, DNS, DHCP, and VPNs.
• Experience supporting Microsoft Windows environments and Microsoft 365.
• Familiarity with cybersecurity concepts and best practices.
• Exposure to cloud technologies such as Microsoft Azure or AWS preferred.
• Exposure to Artificial Intelligence tools, automation platforms, or data analytics technologies is highly desirable.
• Relevant certifications such as CompTIA Network+, Security+, Microsoft, Cisco, or AI-related certifications are a plus.

Desired Characteristics:

• Strong technical curiosity and desire to learn emerging technologies.
• Interests in Artificial Intelligence and business process automation.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work effectively with technical and non-technical users.
• Organized and detail-oriented with strong follow-through.
• Self-motivated with the ability to manage multiple priorities.
• Team player with a customer-service mindset.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. This job description indicates, in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the ADA) expected of the employee. Duties, responsibilities and activities may change at any time with or without notice as required.