Job Description and Purpose:
The Infrastructure Administrator is responsible for designing, implementing, administering, maintaining, and securing the company's on-premises and cloud infrastructure, including Microsoft Azure and Google Cloud. This role combines hands-on systems and network administration with cloud engineering to support reliable, scalable technology services across a healthcare organization.
The engineer supports servers, networks, identity services, storage, backups, security platforms, and business applications. Working independently and with IT colleagues, application teams, database administrators, and managed service providers, this person resolves complex issues, improves operations, and follows projects and incidents through to completion. Strong attention to detail, customer service, and protection of sensitive patient information are essential.
Essential Duties and Responsibilities:
• Design, integrate, implement, and support infrastructure solutions; develop deployment plans, operational procedures, and training materials.
• Configure, maintain, patch, monitor, and troubleshoot physical and virtual Windows Server environments, including Hyper-V clusters, storage, and supporting services; support Linux cloud workloads as needed.
• Administer Azure compute, storage, virtual networking, identity, monitoring, and backup services; configure and support hybrid connectivity and infrastructure, platform, and software services.
• Deploy and administer Google Cloud resources, including Compute Engine, Cloud Storage, VPC networks, IAM, Cloud Monitoring, and Cloud Logging; support managed services used by application and data teams.
• Manage cloud resource organization, permissions, policies, budgets, and usage; identify opportunities to improve availability, capacity, performance, and cost.
• Install, configure, upgrade, and troubleshoot routers, switches, firewalls, wireless access points, VPNs, and network printers; maintain VLANs, routing, DNS, DHCP, and connectivity across offices and cloud environments.
• Administer Active Directory, Microsoft Entra ID (formerly Azure AD), Group Policy, and hybrid identity integration; manage user accounts, permissions, distribution lists, security groups, and Microsoft 365 services.
• Implement and maintain daily backups for business-critical on-premises and cloud systems; investigate failures, perform restorations, and test disaster recovery procedures against agreed recovery objectives.
• Maintain endpoint protection, antivirus, and endpoint detection and response platforms; support vulnerability remediation, security hardening, access reviews, and incident response with security partners.
• Review system, application, network, and security logs; configure monitoring and alerts, investigate incidents, perform root-cause analysis, and document corrective actions.
• Monitor and troubleshoot database instances with the DBA and application teams; investigate performance issues and perform approved ETL tasks, data transfers, and scheduled job troubleshooting.
• Assist with configuration, administration, and troubleshooting of the ShoreTel VoIP system and related voice networking, coordinating with vendors as needed.
• Provide escalation support to service desk and application teams and coordinate resolution with managed service providers and vendors.
• Automate repeatable administration and deployment tasks using PowerShell, cloud command-line tools, and infrastructure-as-code practices; document and review changes.
• Maintain infrastructure inventories, diagrams, configuration records, runbooks, and training materials; perform hardware, software, and configuration audits against company standards.
• Assess technology needs, research solutions, recommend improvements, and support office installations, upgrades, migrations, and moves through controlled change procedures.
Qualifications & Requirements
• Bachelor's degree in information technology, computer science, engineering, or a related field.
• 4+ years of progressively responsible systems administration or infrastructure engineering experience, including hands-on responsibility for production systems and complex escalation support.
• Practical production experience with both Microsoft Azure and Google Cloud, including compute, storage, networking, access management, monitoring, and troubleshooting.
• Strong hands-on Windows Server administration and troubleshooting skills across physical and virtual environments, including Active Directory, Group Policy, DNS, DHCP, and Hyper-V.
• Experience maintaining current Windows Server environments and supporting or migrating legacy Windows Server 2008, 2012, 2016, and 2019 systems where present.
• Strong understanding of Layer 2 and Layer 3 networking, including VLANs, trunking, TCP/IP, subnetting, routing, VPNs, and protocols such as OSPF and EIGRP.
• Experience administering Microsoft Entra ID, hybrid identities, Microsoft 365, multifactor authentication, and role-based access controls.
• Experience administering backups and successfully restoring systems and data; understanding of disaster recovery planning and recovery testing.
• PowerShell scripting experience and familiarity with Azure CLI, Google Cloud CLI, and infrastructure automation.
• Ability to monitor and troubleshoot database services and support approved SQL queries, ETL processes, and scheduled jobs in collaboration with database specialists.
• Working knowledge of HIPAA privacy and security requirements and the ability to follow organizational policies for protecting sensitive and protected patient information.
• Ability to prioritize competing tasks, meet deadlines, interpret technical instructions and diagrams, and follow incidents and projects through to resolution.
• Excellent communication, interpersonal, and customer service skills; ability to communicate effectively in written and spoken English with technical and nontechnical audiences.
• Demonstrated integrity, transparency, confidentiality, and attention to detail when working with employees, leadership, vendors, and auditors.
Preferred Qualifications
• Microsoft Certified Azure Administrator Associate, Google Cloud Associate Cloud Engineer, CCNA, or comparable current cloud or networking certifications.
• Prior service desk experience and experience supporting a healthcare organization with multiple locations.
• Experience with Terraform, Bicep, Git-based change control, and basic Linux administration.
• Experience with Microsoft SQL Server, Sage 100, ShoreTel VoIP, and Dell Unity storage arrays.
• Experience with Backup Exec, Datto, or comparable backup and disaster recovery platforms.
• Experience with Hyper-V clustering, cloud migrations, high-availability configurations, and infrastructure security audits.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
• Ability to lift and move equipment weighing up to 50 pounds, with appropriate assistance or equipment as needed.
• Ability to work at a computer for extended periods, including frequent typing and viewing of computer screens.
• Frequent use of hands and fingers to operate computers, printers, copiers, scanners, telephones, and related equipment.
• Frequent communication with colleagues and vendors, including listening and speaking in person and remotely.
• Occasional standing, walking, reaching, stooping, and bending to install or service equipment.
• Ability to work extended hours when needed for planned maintenance, upgrades, or urgent incidents.
• Ability to travel to company offices for installations, upgrades, troubleshooting, and moves.
Work Environment:
The work environment described here is representative of those encountered by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions:
• Work indoors in a temperature-controlled environment.
• The noise level is usually moderate, except for occasional travel-related noise.
