Information Technology Supervisor 3

What does an Information Technology Supervisor 3 do?

• Leads a multidisciplinary IT operations team responsible for DevOps
  
  deployments, Tier 1 support, ServiceNow administration, and cybersecurity
  
  operations.
• Oversee day-to-day DevOps activities from the operations side, including
  
  application deployment, environment management, release scheduling, and
  
  monitoring of production systems.
• Ensure timely and high-quality Tier 1 help desk support by managing ticket
  
  queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management
  
  coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation,
  
  identity and access management reviews, endpoint security monitoring, and
  
  compliance activities.
• Develop and enforce operational policies, standard operating procedures, and
  
  deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports
  
  and recommend improvements.
• Collaborate with development and infrastructure teams, security staff, and
  
  business stakeholders to ensure smooth deployments, incident response,
  
  change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and
  
  performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and
  
  strong customer service across all supported functions.
• Attends training classes &/or seminars.
• Reads literature to keep abreast of & evaluate any emerging trends &
  
  technologies.
• M aintain policies related to job responsibilities.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

7 1/2 years (90 months') experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.

OR

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 5 1/2 years (66 months') exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.

OR

Equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology, Critical Thinking, Confidentiality, Continuous Improvement, Adaptability, Analyzation