Title: Information Technology Specialist

State Role Title: Salary Non-Specified

Hiring Range: Hiring range for this position is $84,114.20 - $96,731.33, commensurate with education and experience

Pay Band: UG

Agency: VA Cannabis Control Authority

Location: VA Cannabis Control Authority

Agency Website: https://www.jobs.virginia.gov/

Recruitment Type: General Public - G

Job Duties

IT Support & Troubleshooting
• Support the IT Service Desk and triage IT issues.
• Resolve issues related to desktop and laptop PC hardware, desktop software, general application troubleshooting, mobile devices, and various telephone systems.
• Resolve network and infrastructure issues.

Network & Infrastructure Management
• Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
• Monitor network and computer systems performance.

Asset & Documentation Management
• Track end-user support activities through the ticketing system.
• Track all IT assets using the Asset Management system.
• Document any changes to systems, update training and system documentation, and create new procedures as solutions to issues and problems.

Project Participation & Collaboration
• Participate in special projects assigned by the Director of Information Technology.

Minimum Qualifications
• Knowledge of hardware and software systems configuration and management
• Knowledge of IT service management principles and best practices
• Knowledge of business process analysis and IT solution design
• Proficiency in Microsoft Office 365 administration and end-user support
• Technical troubleshooting and diagnostic techniques for hardware, software, and network issues
• Written and verbal communication skills for technical and non-technical audiences
• Analytical and problem-solving skills for complex technical challenges
• Ability to set up, configure, upgrade, manage, and troubleshoot networks, hardware, and software systems
• Ability to perform hands-on technical installation, configuration, troubleshooting, maintenance, and recovery of critical agency assets
• Ability to apply information technology solutions to address business problems and operational needs
• Ability to effectively investigate, analyze, and resolve complex technical issues
• Ability to work independently and collaboratively in a dynamic technical environment

Required Education and Experience
• High School Diploma, GED, or equivalent Diploma
• 5 Years of prior experience in an IT Service Desk and/or Support position.

Additional Considerations

Preferred (Optional) Education and Experience
• Associate's or Bachelor's degree in Information Technology, Computer Science, or other related field of study.
• MSCE Certification

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Contact Information

Name: VCCA Recruitment Team



Email: [email protected]