#2521 - Information Technology Specialist 3

Perform such activities including, but not limited to: technical and agency program support; information technology activities related to network and system design, configuration, maintenance, and network/information security; customer support; project support; business/systems analysis and design which may include mainframe, client/server, and n-tier (e.g., three tiered) web or browser based applications systems; and the design, development, and administration of enterprise storage, backup, and database systems.

This position is on the ServiceNow Administration Team in the Bureau of PeopleSoft & Payment Applications within the Chief Information Office.

• Administers ServiceNow
• Manages users and roles
• Maintains catalogs and workflows
• Troubleshoot issues and resolve incidents
• Provide support and guidance to end users
• Coordinates minor enhancements
• Communicate updates, issues, and changes clearly and promptly
• Conducts system testing and maintains accurate documentation
• Ensures adherence to established policies, procedures, and change management practices

Position Summary:

Item #: 07129
Bargaining Unit: Public Employees Federation
Division: Chief Information Office
Bureau: PeopleSoft & Payment Applications
Jurisdictional Class: Competitive
Appointment Type: Contingent-Permanent
Salary Grade: 023
Salary Range: $86,681-$109,650
Employment Type: FULL TIME
Occupational Category: I.T. Engineering, Sciences
NY HELPS: Yes
Travel Percentage: 0%
Work Week: Monday - Friday
Work Hours: 8:00AM - 4:00PM
Shift: N/A
Mandatory Overtime: No
Compressed Workweek Allowed: Yes
Telecommuting Allowed: Yes

How to Apply:

To be considered for this position, you must create a candidate profile or log in to your profile and upload the documents listed below.

• Cover Letter
• Resume
• Transcripts (if applicable)

Please ensure item number 07129 KKS is included in each document's file name. Transcripts are required if the position has educational requirements or allows education as a substitution for minimum qualifications.

Minimum Qualifications:

Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller.

Civil Service Examinations are not required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program.

Non-Competitive Qualifications for appointment under the NYHELPS Program:

For appointment to an Information Technology Specialist 3 (SG-23), you must have:

• Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.

OR

• A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.

Competitive Minimum Qualifications:

You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.

Transfers:

For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.

To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office " GOT-IT (ny.gov)

Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two S-grades or one M-grade.

Non-Competitive Promotion (NCP) qualifications:

You must be a qualified employee of the Office of the New York State Comptroller and have had one year of permanent competitive or 55-b/55-c service as an Information Technology Specialist 2.

NCP notes:

If the number of interested candidates who meet the promotional qualifications is three or less, the agency; at its discretion, may nominate one or more of the candidates for a noncompetitive promotion without further examination under the provisions of Section 52.7 of the Civil Service Law.

If the number of interested candidates who meet the promotional qualifications is more than three, the agency; at its discretion, may nominate one or more of the candidates for a provisional promotion under the provisions of Section 65 of the Civil Service Law.

Preferred Qualifications/Knowledge, Skills and Abilities:

Demonstrated experience in IT Infrastructure (ITIL)/IT Service Management (ITSM) (1 year to 2 years) including, but not limited to:

• Incident Management
• Problem Management
• Change Management
• Release Management

Demonstrated experience configuring or supporting enterprise applications (i.e., forms, fields, workflows, notifications, reports).

Familiarity with relational data concepts (i.e., tables, fields, records, relationships).

Demonstrated experience in creating or maintaining technical documentation, procedures, or knowledge base articles.

Strong troubleshooting, analytical, and critical thinking skills.

Demonstrated ability to communicate clearly with both technical and non-technical users.

Demonstrated ability to learn new systems and technologies quickly.

Demonstrated ability to work independently and collaboratively as part of a team.

Strong attention to detail and commitment to accuracy.

Demonstrated experience working in a structured environment with change control or ticketing systems.

Strong organizational skills including task prioritization and meeting deadlines.

Customer service mindset, with a professional and positive attitude.

Contact Information:

If you have questions about this vacancy, please contact:

Division Contact:

Michael Platel


Human Resources Contact:

Kathy Shellhamer
(518) 474-1924
[email protected]

Telecommuting

The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency's mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee's primary residence location, duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.