General Purpose:The Change & Release Manager is responsible for governing enterprise change enablement and release management processes to ensure stable, compliant, and efficient delivery of technology services.
This role oversees risk-based change governance, release coordination, deployment planning, and continuous process improvement aligned with ITIL best practices. The position partners cross-functionally with engineering, operations, QA, security, and business stakeholders to minimize service disruption while enabling timely and successful production outcomes.
Direct Reports: NoEssential Duties and Responsibilities:- Own and govern the enterprise Change Enablement process aligned with ITIL best practices.
* Define and enforce change management policies, risk classification standards, and approval processes.
* Review and authorize normal, expedited, and emergency changes based on risk, impact, readiness, and business priorities.
* Ensure compliance with regulatory, audit, and SOX requirements through documented and traceable controls.
* Maintain segregation of duties and ensure audit readiness across change and release activities.
* Chair or facilitate Change Advisory Board (CAB) meetings to support risk-based decision making.
* Lead post-implementation reviews and drive continuous improvement of change success rates and operational stability.
* Own release planning, scheduling, and coordination across infrastructure, applications, and platform teams.
* Establish and maintain release calendars, deployment windows, blackout periods, and production schedules.
* Coordinate cross-functional teams including engineering, QA, operations, security, and business stakeholders to ensure release readiness.
* Ensure releases include validated testing, rollback planning, dependency management, and production support readiness.
* Govern release communications and ensure stakeholder visibility throughout the release lifecycle.
* Oversee CI/CD pipeline integration and support automation maturity initiatives.
* Accountable for successful production deployments with minimized customer and operational impact.
* Define, monitor, and report on KPIs including change success rate, release velocity, failure rate, and mean time to restore (MTTR).
* Provide reporting, analysis, and operational insights to leadership regarding change and release performance.
* Identify process improvement opportunities and drive optimization initiatives across change and release management practices.
* Ensure alignment between release execution activities and business objectives and priorities.
* Own and optimize ITSM and release management tooling including platforms such as ServiceNow and CI/CD solutions.
* Ensure data integrity, auditability, and process standardization across supported tools and platforms.
Other Responsibilities:- Support incident, problem, and operational readiness activities as needed during major releases or emergency changes.
* Participate in after-hours or weekend release activities when required to support business operations.
* Collaborate with internal and external audit teams to support compliance reviews and evidence requests.
* Drive adoption of automation, standardization, and operational best practices across technology teams.
* Travel may be required on an as-needed basis.
Required Qualifications:- Bachelors degree
- ITIL Certification
Other Qualifications:- ITIL Foundation or higher certification preferred.
* Experience supporting DevOps, CI/CD, and release automation initiatives preferred.
* Experience in regulated industries or SOX-compliant environments preferred.
* Familiarity with Agile delivery methodologies and cloud-based infrastructure environments preferred.
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Req: #26-0095
