Job DescriptionJob Summary:IT Managers are responsible for overseeing day-to-day IT operations, managing projects, aligning technology initiatives with business goals, and ensuring optimal performance of IT systems and services. They supervise staff, manage resources and budgets, and drive continuous improvement across infrastructure, applications or support services. Employees serving at this level - IT Manager I - are expected to lead a small team with members who are typically individual contributors and possess common skillsets with similar objectives.
Primary Responsibilities- Functional Strategy Formation: Collaborate closely with business partners, senior IT managers / leaders, and team members to contribute specialized expertise to the development of functional strategy, ensuring technology initiatives are aligned with current and future business needs, informed by emerging technologies and industry best practices, and grounded in a clear understanding of team capabilities to ensure a practical and achievable approach.
- Business Planning: Contribute to the development of annual and longer-term business plans and technical roadmaps; forecast performance against business objectives; develop business cases for key activities / projects; perform budget planning; and estimate the financial and personnel resources required to deliver performance targets.
- End-to-End Solutions: Manage the delivery of end-to-end technology solutions - including design, implementation, maintenance, and support - ensuring they are scalable, secure, aligned with business objectives and operational requirements, and reflect current industry standards and evolving best practices to maintain technical currency.
- Team Leadership and Development: Lead, coach, and develop a small team of IT professionals with common skillsets and/or similar objectives (e.g., infrastructure, application support, or help desk). Communicate and oversee the delegation of actions needed to implement the function's strategy and business plan, explain the relationship to the broader organization's mission, and motivate the team to commit to achieving local business goals and delivering strong and sustainable end-to-end solutions.
- Business Partnerships: Maintain and manage strong relationships with business partners to understand evolving business needs, deliver high-quality solutions, and drive continuous improvement and team accountability. Actively participate in steering committees to ensure strategic alignment and support the IT Leadership Team's Business Relationship Management discipline through effective collaboration and stakeholder engagement.
- Vendor Management: Manage vendor relationships to ensure delivery of services, adherence to contracts, and alignment with business needs.
- Compliance: Ensure compliance with external regulations, internal company policies, and IT governance standards, including data protection, cybersecurity, and audit requirements, by maintaining appropriate controls, processes, and monitoring mechanisms.
- Value Optimization: Help maintain an enterprise capability catalog to enable reuse, standardization, and reduce duplicate solutions across the enterprise.
- Portfolio Management: Shape and prioritize the technology portfolio by aligning business demand, strategic objectives, capacity, and value.
Qualifications:- Bachelor's Degree in a related field of study required Or H.S. Diploma and equivalent experience in lieu of degree required
- At least 8-10 years of relevant and progressive technical experience required
- People Leadership: Possesses people leadership skills, including the ability to motivate, develop, and manage high-performing teams; foster a positive and inclusive team culture; and effectively handle performance management, delegation of tasks, coaching, and team development.
- Expertise: Possesses in-depth knowledge of the technical area managed, serving as a knowledge resource to the team.
- Business Requirements Analysis: Works at an advanced level to express business and user needs in terms of business requirements, identify current capability of the business and team to deliver, conduct, build, or acquire a solution, and recommend a preferred approach.
- Project Management: Possesses ability to manage IT projects that are small to medium in terms of size and complexity from initiation through delivery, including scope definition, scheduling, budgeting, risk management, stakeholder communication, and performance tracking.
- Planning and Organizing: Operates at an advanced level in organizing and prioritizing work, applying strong problem-solving skills while proactively engaging in capacity planning, resource allocation, and cross-team dependency management to ensure efficient and effective execution of technology initiatives.
- Adaptive Mindset: Works at an advanced level to shift into and out of a mindset associated with assessing the facts and circumstances of the current situation and/or environment, and making the appropriate innovative adjustments to thinking and work habits to thrive in any scenario.
- Demonstrated experience or formal certification in process optimization and continuous improvement frameworks, including Lean, Six Sigma, and Human-Centered Design, is preferred.
- Travel: International and Domestic 15%
EDUCATION & EXPERIENCE REQUIREMENTS: BA/ BS, 8-10 years of progressive IT experience, with at least 3-5 years of IT Management with direct reports.
WORK EXPERIENCE- Office Location: Camden, NJ apart of the Greater Philadelphia Area (Philly)
- Hybrid Role: Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]
COMPENSATION: The recruiting base salary range for this full-time position is $125,800 - $135,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is
bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: M1)
Total Rewards & Benefits: - Medical, Dental, Vision Plans
- Pension, Profit Sharing, and 401K Match Offerings
- 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
- Tuition Reimbursement Program: Fifteen thousand dollar yearly benefit
- Vehicle Discount Programs
Learning & Development: - Professional growth and development opportunities
- Direct partnership with senior leadership
- Formal Mentorship Program
- LinkedIn Learning License
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