Position SummaryThe Information Technology Manager is responsible for the tactical and strategic deployment and success of the company's information systems, applications, networks, hardware, cybersecurity, and data, including a radio infrastructure.
Position Accountabilities- With direction from the Executive Director of HR & Technology, maintains managerial and leadership oversight of REMSA I.T. staff members and all department technology practices and processes in a critical 24/7 environment.
- In coordination with executive leadership, authors, deploys, and administers information technology policy.
- Ensures the IT Team practices excellent customer service, always looks to solve technology challenges, and communicates information to end users.
- Leads and oversees the activities of the information technology team in support of REMSA's current and future technology needs.Set department goals and ensure alignment with the Company's mission and executive direction.
- Develops the team through offering direction, coaching and providing learning opportunities. Ensures the IT Team is appropriately cross trained, resulting in the elimination of bottlenecks and a balanced workload throughout the Team.
- Handles performance reviews, constructive feedback and/or corrective action as needed.
- Ensures appropriate security is in place for the protection of the company's information technology and databases, including patient information which must meet HIPAA standards.
- Partners with the management team on process improvement and new information technology solutions
- Ensures the appropriate hardware and software assets are in place for business continuity and disaster recovery.
- Responds to customer needs through education and the successful deployment of upgrades and new technology.
- Keeps abreast of new technology relevant to the company's security and information technology infrastructure.
- Monitors and improves services through data analysis, using help desk tracking and related software.
- In coordination with management, facilitates the selection and procurement of the company's IT needs and ensures appropriate asset management including licensing is in place.
- In coordination with the executive staff, participates in budgeting as needed.
- Responds to the needs of a critical 24/7 operation as needed.
- Serves as a REMSA IT representative to all external organizations, involving technology related items.
- Other duties as assigned.
Qualifications/ Experience Requirements- BS degree in Information Systems or applicable technical field of study or equivalent combination of education and experience is required.
- Two (2) years' experience leading and developing an information technology team preferred.
- A minimum of five (5) years' performing within an individual contributor role as a member of an information technology department is required.
- A proficient working knowledge of the latest technology solutions and their integration is required.
- Must have a high degree of interpersonal skills; required to educate and influence decision makers and end users.
- Must have mastery of the project management lifecycle and the ability to drive projects from beginning to end, while maintaining excellent communication with stakeholders.
- Must be able to work effectively in a team environment.
- Must have excellent analytical skills.
- Must possess excellent communication skills (written, verbal & presentation).
- Must be proficient within the Microsoft Office Suite (Word, Excel, PowerPoint).
- Up-to-date certifications in specific technologies are a plus.
Supervision ExercisedDirect supervision of the Information Technology department staff.
