Salary: $6,697.00 - $7,505.00 Monthly
Location : Santa Clarita, CA
Job Type: Classified Represented
Job Number:
Division: Information Technology
Department: Computer Support Services
Opening Date: 09/04/2026
Closing Date: 10/5/2026 11:59 PM Pacific

Description

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.The Santa Clarita Community College District/College of the Canyons is seeking a full-time Information Technology Coordinator I (Computer Support) in the Business Services and Information Technology division.

Salary Placement:

Salary placement will be on Range 40 of Classified Represented Salary Schedule B.

** Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($6,697.00/ $7,098.00/ $7,505.00 per month) of this 20-step salary range. Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for this position is 40 hours. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.

OVERALL RESPONSIBILITIES:
Under the direction of the Director, Technology User Support Services, provides user support to assist information systems end-users; assures that information systems needs of district staff and students are met in a professional and timely manner; performs evaluation and testing of programs, computer and audio/visual hardware, and software applications prior to installation in offices or classrooms; provides training to hourly staff and small groups of college employees; assists in the maintenance of network accounts and system resources; performs a variety of skilled and technical duties related to the installation, configuration, maintenance and repair of software, computers, audio/visual components, peripheral equipment, and telecommunications equipment; performs other duties as assigned.
Example of Duties

ESSENTIAL DUTIES:

1. Coordinates projects and other assignments requiring a high level of responsibility and independence with a focus on student facing applications and equipment.
2. Performs user help desk functions and operations; uses a record-keeping system to log requests and track resolution of problems. Maintains effective communication with users.
3. Plans and coordinates various workshops and training sessions related to the use of District technology to employees online, over the phone, at their work location and in one-on-one, small group and classroom training environments.
4. Performs installation, scheduled maintenance and upgrades of computer equipment owned or leased by the District; configures, troubleshoots and repairs computers, peripheral equipment and software applications.
5. Performs setup and maintenance on district-owned employee and student lab laptops to ensure proper operation and connection to the campus network both wired and wireless.
6. Operates testing and measurement devices, computer diagnostic software and other specialized instruments used in the repair and maintenance of computer equipment and related peripherals.
7. Consults with various departments to determine current and future technical needs; works with faculty and staff on acquiring equipment for evaluations and purchase.
8. Provides assistance to students, faculty and staff on utilizing computer and software programs including remote access and the proper use of equipment.
9. Assists in the maintenance of user accounts on the system.
10. Works in a team environment with members of the IT and Student Services staff to maintain the district's IT infrastructure and supports users and students throughout the district.
11. Maintains a current and accurate inventory of computer hardware, software and licenses owned or leased by the district.
12. Prepares detailed instructions, operating procedures, and documentation on the installation and use of district supported hardware and application programs.
13. Connects computers and peripherals to the campus network (both wired and wireless) including cabling when necessary,
14. Tests software performance prior to releasing new applications for desktop and network use.
15. Maintains end-user Operating Systems and application programs on PC and Apple desktop environments to ensure proper operation.
16. Provides direction to part-time employees and coordinates workload with the technicians in the lower technician classifications. Trains employees in the lower technician classifications.
17. Drives to various locations to setup and modify new and existing computer workstations.
18. Attends meetings and relevant conferences and trainings as assigned.
19. Performs other related duties as assigned.

Demonstrated Knowledge and Abilities:

Position requires the knowledge of:

• Computer and electronic equipment including computers, peripherals and other related office equipment.
• Training and basic instruction reinforcement techniques for providing direction in the use of computers and software.
• Both PC and Apple desktop environments and operating systems.
• Principles of basic systems analysis.
• Working knowledge of commercial software packages and operating systems including but not limited to the Microsoft Windows current and previous operating systems, Microsoft Office 365, Microsoft Outlook, Photoshop, Acrobat reader and Mac OS.
• Mobile device management systems such as JAMF and Intune.
• Computer hardware peripherals including but not limited to scanners, and printers.
• Computer networking equipment, testing devices and cabling standards.
• Information systems technology and terms including recent developments in networking and computer technology.
• Methods and procedures used in the maintenance and repair of electronics systems and instruments.
• Oral and written communication skills.

Position requires the ability to:

• Plan, schedule and perform simple and complex user support activities in an organized manner.
• Coordinate projects involving users from multiple departments while meeting assigned deadlines.
• Use computers and computer technology in daily duties.
• Use initiative and problem-solving skills in carrying out responsibilities.
• Independently assess IT systems and make recommendations for improvements.
• Perform skilled technical work in the installation, maintenance and repair of computers, software, and telecommunications equipment.
• Maintain current knowledge of technical advances in all areas of responsibility.
• Keep detailed, precise records and handle correspondence effectively.
• Evaluate and recommend software and hardware solutions based on new and emerging technologies.
• Work and communicate effectively and cooperatively with students and District staff.
• Work independently while meeting schedules and deadlines.
• Demonstrate interpersonal skills using tact, patience and courtesy.
• Demonstrate sensitivity to and understanding of the diverse academic, socio-economic, cultural, disability and ethnic backgrounds of staff and students.

Qualifications and Minimum Requirements

MINIMUM REQUIREMENTS:

Experience
Three years increasingly-responsible full-time experience providing technical user support services and/or maintaining, supporting and repairing computers, software applications and telecommunications equipment. Extensive recent experience maintaining and supporting both PC and Apple computer systems and software is required.

Education
Education equivalent to three years of college coursework (90 semester units) from an accredited college, university, trade school, or recognized training program is required. Short-term workshops will not be accepted as fulfilling any part of the education requirement. One additional year of experience as described above may be considered in lieu of one year of the education requirement.

Desirable Qualifications:

• Education: Associate's degree in Information Technology or a related field.
• Experience working in or for a Student Services department providing support to employees and students.
• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+ certification

Physical Characteristics:

The physical requirements of this position listed below are necessary in carrying out the essential job functions.

• Must be able to lift and stack objects up to 50 pounds occasionally and frequently exert 10 to 20 pounds of force to lift, carry, push, pull, or otherwise move objects.
• Position involves sitting and viewing a computer monitor for extended periods of time plus frequent periods of standing and walking, which may include climbing staircases, kneeling and crawling; dexterity of hands and fingers to operate a computer keyboard and mouse.
• Must be able to perceive the nature of sound, utilize near and far vision, depth perception, provide oral information, and possess the manual dexterity to operate computers and related equipment.
• Handle and work with various materials and objects which are essential aspects of this position.

Further Details

District Classified Employee Benefits
Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability, and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.

RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.
Conditions of Employment:

Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.

Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.

Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.

Board of Trustees approval.

Official, sealed transcripts are required upon offer of employment.