Walmart

Inbound Coach

Walmart$65K — $100K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of site or area management experience in a fast-paced warehouse or grocery fulfillment environment.
  • Completion of all job-required trainings and assessments is mandatory.
  • For facilities involving firearms, successful completion of a firearms-specific background check is required.
  • Bachelor's degree in Business Management preferred but not mandatory.
  • Experience in managing 24-hour operations is advantageous.

Responsibilities

  • Supervise and develop hourly associates through hiring, training, and mentoring.
  • Engage with associates and provide feedback on store operations and technology use.
  • Lead customer service initiatives and address customer complaints effectively.
  • Analyze financial performance through profit and loss statements and manage budgeting processes.
  • Ensure effective operation of automated equipment and troubleshoot as necessary.
  • Train Micro Fulfillment Center operators for efficient technology use.
  • Coordinate activities and build relationships with key stakeholders to improve operations.

Benefits

  • Health benefits including medical, vision and dental coverage.
  • 401(k), stock purchase plans, and company-paid life insurance.
  • Paid time off for vacations, sick leave, and various family-related absences.
  • Tuition coverage for education programs from high school to bachelor’s degrees through Live Better U.
  • Short-term and long-term disability coverage, along with company discounts.
Full Job Description
Position Summary...

What you'll do...
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential
Effectively leads and develops teams through teaching training and actively listening to associates Tours the store and provides feedback TourtoTeach engages and collaborates with associates at all levels regarding store operations technology use business objectives merchandising and company direction Introduces and leads company transformation initiatives establishes clear expectations and guidelines for the implementation of business solutions and successfully communicates business objectives to teams
Models and exhibits great customer service standards to store associates by adhering to and practicing the One Best Way OBW service model Manages and supports customer service efforts such as store of the community and community outreach programs ensuring that customer needs complaints and issues are addressed successfully Develops and implements corrective action plans and leads process improvement efforts to guarantee a highquality customer experience
Contributes to the financial performance and sales of the designated store area by examining and evaluating profit and loss PL statements managing and assisting in budgeting forecasting and controlling expenses in the allocated business area to ensure they are indexed to sales Monitors and guarantees the proper functioning of inventory and operational processes Develops and implements action plans to control shrink and ensure the business areas sales and profit goals are met
Assures that automation equipment is running effectively by monitoring product flow through the system tending to automated equipment and taking steps to address freight flow and resetting equipment Interacts with and monitors automated equipments computerbased interfaces notifies and assists an appropriate maintenance team or vendor with unresolved jams or equipment failures and follows and executes LockoutTagout procedures surrounding automation equipment
Provides training to Micro Fulfillment Center MFC technology operators to ensure proper usage of technology providing guidance to Operations Team to minimize operational errors and acting as a coach for these operations
Support Picking Replenishment and Staging operations providing tool free maintenance of the equipment clearing faults and swapping out equipment components resolving basic software errors acting as main point of contact to address site incidents requiring attention facilitating escalation of incidents that cannot be resolved at the site
Participates in key communication forums to keep abreast of updates documenting and communicates back lessons learned and continuous improvement recommendations to MicroFulfillment Center technology vendor
Executes drives and makes operational decisions making acceptreject decisions on delivery or wasting stock in case of refrigeration breakdown implementing bestinclass working and safety procedures and physical layout for the entire MFC fulfilling pickpack orders efficiently and safely browsing through the screens and dashboards inspecting the status of orders in the system diagnosing the reason why an orderdonor totes are not coming out reintroducing a lost tote into the system escalating to remote support understanding flow from the Dematic systems and the Walmart systems understanding windows operating system function logging in opening browsers and basic troubleshooting of faults exchanging a faulted shuttle with a spare shuttle resetting a finger fault addressing a tote jam resetting an Estop resetting a lift and escalating to remote supportonsite support
Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $65,000.00 - $100,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

- Regional Pay Zone (RPZ) (based on location)

- Complex Structure (based on external factors that create challenges)


State Pay Differential:

This job has an additional differential to meet legislative requirements, where applicable.



Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

4 years' of site / area management experience in a fast paced warehouse/high volume production or grocery fulfillment operational environment.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience in managing 24 hour operations is a plus, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

4781 E ROCKTON RD, ROSCOE, IL 61073-8977, United States of America

About Walmart

WalmartLabs is accelerating their development to redefine the shopping experience to meet the changing needs of our customers wherever they are —in a store, on our website, or on their mobile device.

Walmart Careers

Joining Walmart means becoming part of a world-renowned team that leads with innovation and is committed to creating impact. As the largest retailer globally, Walmart offers unparalleled job opportunities and career growth in an environment that values diversity and leadership. Work You’ll Do At Walmart, you will be part of a dynamic team that drives our mission to help people save money so they can live better. Engage in work that matters with a company that offers both stability and the flexibility to explore different career paths. Transform the retail landscape with your skills and help shape the future of millions of customers worldwide. Walmart is at the forefront of combining retail with advanced technology, making it an exciting place for professional growth and innovation. Lead with Us Step into a role that harnesses your potential and places you at the intersection of retail and technology. Walmart is not just a company; it's a community where you can develop your leadership skills and contribute to a culture that nurtures professional growth. Work with a diverse team of experts who bring a wealth of knowledge and experience to the table. Our commitment to diversity training ensures that all team members are valued and can thrive. Walmart Careers and Employment Opportunities We are continuously expanding our team to include enthusiastic professionals eager to drive change and make a significant impact. Explore a range of positions from entry-level to executive, each offering competitive benefits and the opportunity to advance. Innovate with Us Join Walmart and be part of a team that is dedicated to innovation and excellence. With over 2.3 million associates worldwide, you are joining the largest private employment group, ready to innovate, lead, and impact the global market. Internship Programs Kickstart your career with a Walmart internship. Gain invaluable experience, build your resume, and develop networking connections that will empower your career journey. Our internships provide a platform to apply your academic knowledge in real-world scenarios, preparing you for future employment. Be Part of a Great Team At Walmart, our team is our strength. We invest in our employees through robust training programs, leadership development, and opportunities for career advancement. Enjoy the benefits of working in a supportive and inclusive environment where every member’s contribution is valued. Future-Proof Your Career Your journey at Walmart can be as vast as your ambitions. With endless opportunities to grow, learn, and lead, you can take your professional experience to new heights. Benefit from our comprehensive training programs and develop the skills needed for tomorrow’s challenges. Stay Connected Join Our Team Search open positions that match your skills and interests. We are looking for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at Walmart and find where you can make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Walmart. SEARCH WALMART JOBS Join Walmart today and be part of a story of growth, innovation, and leadership.
Learn more about Walmart
Size
2,300 employees
Market Cap
$387 billion
Industry
Net Income
$13.5 billion
Founded
1962
5 Year Trend
+3.3%
Revenue
$559.1 billion
NASDAQ

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