Job Title
Implementation Project Manager

Job Description
The Project Manager at Sage HCM leads client projects from discovery to go-live, ensuring successful deployment of our HCM platform and consistently positive client experience. As a key member of the Professional Services team, you will manage multiple concurrent client implementations across HR, Payroll, Benefits, Talent, and Time & Attendance modules-coordinating with Implementation Managers, Configuration Specialists, QA, and Developers to deliver high-quality solutions that meet each client's contractual scope, timeline, and expectations.

Key Responsibilities
• Manage full lifecycle delivery of HCM implementation projects following Criterion's Project Delivery Framework, ensuring milestones and deliverables are met on time and within scope.
• Act as the primary liaison for assigned clients-facilitating meetings, managing expectations, and maintaining strong relationships across executive, HR, and payroll stakeholders.
• Develop, maintain, and monitor detailed project plans in project management tools, including dependencies, internal and client task assignments, and projected completion dates.
• Ensure all work aligns with the Statement of Work (SOW). Identify out-of-scope requests, manage change orders, and track additional service opportunities.
• Partner with internal team members to coordinate system setup activities, data validations, and integration testing.
• Oversee client readiness and migration activities from end to end
• Collaborate with internal and client technical teams on API or file-based integrations ensuring communication is timely and appropriately directed and aligned with the project timeline.
• Provide consistent communication to clients and internal stakeholders through weekly status calls, Project management dashboards, and executive summaries highlighting milestones, risks, and deliverable progress.
• Track actual project hours against allocated budgets, forecast completion, and maintain high utilization performance in line with Professional Services targets.
• Continuous Process Improvement: Recommend refinements to templates, documentation, and delivery workflows to improve consistency, efficiency, and client experience.
• Stay current on quarterly Sage HCM releases, new functionality, and integration capabilities for the purposes of directing further conversation and discussion as needed.

What are we looking for?
• 5+ years of experience managing software implementation projects, preferably within HCM, Payroll, or ERP domains.
• 2+ years in a dedicated project management role overseeing cross-functional delivery teams and client communication.
• Proven ability to manage multiple concurrent client projects, balancing competing timelines while maintaining excellent communication and documentation.
• Familiarity with data migration, integration coordination, and test cycle management processes in SaaS environments.
• Experience with Project Management Tools (Project, Smartsheet, Asana, etc.) for scheduling, coordinating, communication, dashboards, and status tracking.
• Exceptional attention to detail with a structured, methodical approach to planning, scope management, and delivery assurance.
• Strong written and verbal communication skills, with the ability to lead executive-level updates and facilitate complex discussions with clarity.
• Bachelor's degree in Business, Human Resources, Accounting/Finance, or Information Technology (PMP or Agile certification a plus).
• Comfortable working in a client-facing, fast-paced SaaS environment that requires both independence and collaboration.
• Limited travel required for onsite discovery or client events.

Plenty of perks:
• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

What it's like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software

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Function
Customer Operations

Country
United States

Office Location
Austin;Lawrenceville;Austin

Work Place type
Hybrid

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