How YOU will make a Difference:

The Implementation Manager role at HMA is responsible for leading and supporting the successful onboarding of new clients, ensuring a smooth transition from sale to go-live. Across all levels, this role drives coordination of implementation activities, manages timelines and deliverables, and partners closely with internal teams and clients to deliver a seamless experience. As the role progresses, it contributes by leading complex implementations, resolving challenges, and enhancing client satisfaction. At senior levels, it also strengthens HMA's operational excellence by mentoring team members, improving processes, and ensuring consistent, high-quality delivery.

What YOU will do:

Client Implementation Support

• Independently lead end-to-end client implementations, including higher-complexity or higher-visibility accounts.
• Own implementation timelines, deliverables, and outcomes, ensuring all activities are completed accurately and on time.
• Facilitate client and broker discussions and decision-making related to benefit design, services, and implementation approach.
• Proactively manage risks, dependencies, and stakeholder expectations; communicate status and timelines at a strategic level.
• Lead cross-functional coordination to deliver a seamless, high-quality implementation experience.
• Troubleshoot complex client-specific or technical issues and drive timely resolutions with internal teams.
• Maintain strong working knowledge of products, operational capabilities, and implementation processes.
• Identify opportunities to improve implementation tools, workflows, and operational efficiency.
• Serve as a mentor and resource to Implementation Manager I team members, reinforcing best practices and quality standards.

Project & Timeline Management

• Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders).
• Monitor implementation milestones and flag risks or delays to senior implementation team members.
• Ensure deliverables are completed on time and documented appropriately.
• Keep internal stakeholders informed of implementation status and changes.

Cross-Functional Coordination

• Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services.
• Coordinate participation from internal subject matter experts during implementation calls as needed.
• Ensure accurate handoff and information sharing across teams throughout the implementation process.

Documentation & Process Adherence

• Maintain accurate and timely documentation in implementation tools.
• Follow established implementation workflows, templates, and best practices.
• Support process improvement efforts by providing feedback on tools, templates, and client experience.

Requirements

• AA/BA in Business Administration, Healthcare Informatics, Communications, or related field preferred
• 3-5+ years of relevant implementations and project management, client onboarding, or related roles.
• 3 years of project management experience with a track record of leading successful projects
• Experienced using workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
• Experience in healthcare, benefits administration, insurance, or professional services.
• Proven ability to lead complex, cross-functional initiatives with minimal supervision.
• Strong problem-solving skills and ability to navigate ambiguity.
• Advanced client-facing communication and stakeholder management skills.
• Strong presentation skills.
• Eager to be part of a fun, collaborative, fast-paced team

Benefits

Compensation:

The base salary range for this position in the greater Seattle area is $118,000-$133,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available.

Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.

In addition, HMA provides a generous total rewards package for full-time employees that includes:

• Seventeen (IC) days paid time off (individual contributors)
• Twelve paid holidays
• Two paid personal and one paid volunteer day
• Company-subsidized medical, dental, vision, and prescription insurance
• Company-paid disability, life, and AD&D insurances
• Voluntary insurances
• HSA and FSA pre-tax programs
• 401(k)-retirement plan with company match
• Annual $500 wellness incentive and a $600 wellness reimbursement
• Remote work and continuing education reimbursements
• Discount program
• Parental leave
• Up to $1,000 annual charitable giving match

How we Support your Work, Life, and Wellness Goals

At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.

We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)

HMA requires a background screen prior to employment.

Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA's standard policies and procedures.

For more information about HMA, visit www.accesshma.com.