Implementation ManagerLocation: McLean, VA or Richmond, VA
Work Environment: Hybrid
Role Summary:The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementation strategies, manage project timelines, and deliver results that exceed client expectations. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion The ideal candidate must have excellent project management skills , be client and solution focused with the understanding that the client's best interests are served through seamless delivery.
What You'll Do:- Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
- Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
- Drive internal process focused initiatives ensuring consistent standards are adopted across the practice
- Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.
- Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
- Maintain a thorough knowledge of Exiger's Core products, services and strategic services
- Ad-hoc and other projects and responsibilities may be added at the manager's discretion
- Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.
Who You Are:- You possess a high level of initiative and self-motivation, especially in a team environment
- You understand the processes, pain points, and personas in third party management, supply chain management, procurement, risk, and compliance
- You lead inspirational, tailored presentations in a customer-facing environment
- You articulate complex ideas clearly and concisely, in written and verbal English
- You balance multiple priorities while maintaining a strategic mindset
- You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third-Party Risk Management
- You have strong client/customer management skills
- You have excellent presentation and facilitation skills
- You demonstrated strength in issue management and customer relationship skills
What You'll Need:- Minimum 1-5 years of experience in project management and implementations
- Experience with compliance, supply chain risk management, third-party risk management or due diligence
- Consulting experience is a plus
- Bachelor's Degree in a relevant field
- Must be a US citizen
- Have the ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)
- Have the ability to perform data auditing and validation
- To be proficient in Microsoft Office Suite
- Familiarity with Project Management methodologies
- Have the ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Why You'll Love Working Here:- Competitive base salary
- Additional performance incentives (SPIFFS, recognition awards)
- Private medical, dental, and vision benefits
- 16 weeks of paid parental leave
- Purposeful career development programs with reimbursement for educational certifications
- Industry-leading health, vision, and dental benefits
- Discretionary Time Off for all employees, with no maximum limits
- A collaborative culture that celebrates hustle, heart, and high performance
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