How You Will Make An Impact (JOB SUMMARY)

As an Implementation Engineer, you'll work at the intersection of software, hardware, networking, and customer success. Every project is different, giving you the opportunity to work with cloud applications, mobile solutions, payment devices, databases, and networking technologies while helping transit agencies successfully deploy Genfare's products.

You'll collaborate with customers, project managers, software engineers, product teams, and field technicians to configure systems, troubleshoot issues, conduct testing, and guide projects through successful implementation.

No two days are exactly alike. One week you may be configuring a new cloud environment, the next you may be performing customer acceptance testing, supporting a mobile application rollout, or traveling on-site to launch a new fare collection system.

If you're naturally curious, enjoy learning new technologies, and thrive on solving complex problems, you'll fit right in.

What You Can Expect in this Role (PRINCIPLE DUTIES AND RESPONSIBILITIES)

• Lead technical implementations for public transit agencies from project kickoff through production go-live.
• Configure Genfare cloud applications and customer environments to meet agency requirements.
• Work with customers to understand operational workflows and recommend implementation solutions.
• Configure system settings, user roles, fare structures, and business rules.
• Support integrations involving mobile applications, payment devices, validators, fareboxes, ticket vending machines, and other field equipment.
• Perform basic database tasks including data validation, imports, and queries.
• Troubleshoot software, hardware, networking, and connectivity issues.
• Participate in User Acceptance Testing (UAT) and support customers through production deployment.
• Document implementation activities, technical procedures, and customer configurations.
• Partner closely with Engineering, Product Management, QA, Support, Program Management, and Customer Success teams.
• Travel to customer sites for installations, testing, training, and go-live support approximately 40%. Most travel consists of short multi-day trips coordinated around project schedules.
• Hybrid schedule with on-site at Elk Grove Village, IL office at least 3 days per week.

What We Are Looking For (KNOWLEDGE, SKILLS & ABILITIES)

We're looking for someone who enjoys learning, solving problems, and working directly with customers. You don't need experience with every technology we use-we're interested in people who have a strong technical foundation and the desire to continue growing.

Successful candidates typically have experience in one or more of the following areas:

• Software implementation
• Technical consulting
• Network administration
• Technical support engineering
• Solutions engineering
• Systems integration

You should also have:

• A passion for troubleshooting and problem solving.
• Strong communication and customer relationship skills.
• The ability to manage multiple projects and priorities.
• A willingness to learn new technologies and adapt to changing customer needs.
• Strong organizational and documentation skills.
• The ability to work independently while collaborating effectively with cross-functional teams.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EDUCATION AND EXPERIENCE

Require Education / Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field is preferred. Equivalent professional experience, internships, or demonstrated
• Minimum 3 years of experience in related technical field

Experience with any of the following is beneficial but not required:

• Cloud platforms and SaaS applications
• AWS certification (e.g., AWS Certified Cloud Practitioner, Solutions Architect Associate, or AWS Certified DevOps Engineer).
• SQL databases (MySQL or similar)
• NoSQL databases (MongoDB or similar)
• Networking fundamentals (TCP/IP, DNS, VPNs, firewalls, routing)
• HTML/CSS
• REST APIs and JSON
• Python or other scripting languages
• Mobile applications
• Point-of-sale (POS) systems
• Hardware deployment or systems integration

• Coursework, certifications, or projects involving Artificial Intelligence or Machine Learning (e.g., AI/ML fundamentals, data science, applied AI courses).
• Internship, co-op, or academic capstone projects that applied AI/ML tools or techniques to solve a real-world problem (e.g., data analysis, automation, predictive modeling, chatbots, or AI-assisted development tools).
• Familiarity with AI-powered development or productivity tools (e.g., GitHub Copilot, Claude, ChatGPT) and experience using them to accelerate technical work.

SPX COMPETENCIES

• Building Customer Loyalty
• Work Standards
• Develops and Follows Processes and Procedures
• Problem Solving
• Communication and Presentation Skills
• Initiating Action
• Adaptability
• Collaboration; Contributing to Team Success
• Managing Work (includes time management and organization skills)

SPX Pay Transparency Statement

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $91,200 - $118,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the "Rewards and Benefits" section of our career page.