Please note we are only accepting applications in New York City, NY, Syracuse, NY, Albany, NY, and Rochester, NY.This position will be posted for a minimum of five (5) calendar days and may remain open until a sufficient pool of qualified applicants has been identified.Position Overview:- Order Value - Achieve the targets for new order value.
- Customer Account Management - Manage allocated accounts in a customer centric manner.
- Best Practices - Share customer best practices in RQI program adoption between customers.
- Consultative Methodology - Use a consultative approach to achieve financial goals.
- Implementation - Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
- Relationships - Build long term meaningful relationships with designated customers, with the goal of them seeing RQIP as a trusted embedded element of the hospital system.
- Customer Health - Ensure the overall health of customers.
- Implementation - Drive RQI Portfolio adoption through to, and including, successful implementation in order to drive the lifesaving mission.
- RQI Portfolio - Represent with high competence thecomplete RQI Portfolio in designated accounts.
- Renewals & Expansions - Ensure that targets for expansions/renewals in designated accounts are met and ensure retention of learners/subscriptions.
Position Holder is Accountable For: - Program & Mission - Act as ambassador for the "why" and "how" behind the RQIP mission of saving more lives and engaging customer leadership in joining the RQI journey.
- Program Competence - Ensuring their own mastery of the features, functionality, and value proposition related to the RQI Portfolio.
- Customer Success - Ensuring that customers in designated accounts maximize the opportunities for helping save lives in using RQIP portfolio.
- Customer Champions - Build a network of champion customers for peer to peer referral resources.
- Implementations - Undertaking successful implementations at customer sites and super users.
- ABM Engagement - Conduct research and align with marketing peers on deployment of strategic marketing initiatives.
- Program Adoption (Expansions) & Renewals- Ensuring customers maximize the adoption of the RQI Portfolio in the designated accounts and ensure assigned accounts renew their agreement.
- Sales Goals - Achieving subscriber, subscription, and account revenue goals
- Sales management - Demonstrating the effective and efficient sales management skills to ensure the effective leadership in assigned customer accounts.
- Key Strategic Relationships - Strategically build key relationships and foster trust with the senior management of hospitals and the relevant program administration contacts.
- Program Introductions - Supporting the introduction of new Programs and features to the Program Portfolio.
- Return on Investment - Assisting designated accounts in understanding and reporting the value and cost savings of their RQI program.
- Analytical Tools - Ensuring customers successfully use all of the analytical tools available so they can drive impact while showing evidence of success to their senior management.
Required Skills & Competencies: - Bachelor's Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered for qualified applicants without degree who meet the other requirements.
- Minimum of 5 years involving one or combination of the following positions: field-based sales, account management, and/or relationship management with consistent achievement of business goals.
- Experience delivering education/training within a clinical environment a plus
- Travel as needed to effectively manage customer accounts and meet with customers, with the possibility for overnight travel when necessary. Expectation is 3-4 high quality in person meetings per week with travel percentage varying based on territory or region.
- Ability to lift and carry 70 pounds on a regular basis.
- Valid Driver's License.
The estimated annual base salary for this position is $100,000-$105,000. Please note that this range does not include any other compensation or benefits that an individual may be eligible for. The salary offered depends on a variety of factors, which may include the qualifications of the individual applicant for the position, level of education attained, and/or professional certifications, years of relevant experience, special skills, etc.
RQIP Benefits Include:- Generous PTO & Holidays
- Remote Work Environment (some positions require travel)
- Comprehensive Medical, Dental and Vision
- HSA & FSA Account Options, with employer HSA contribution
- 401k with Employer Match & Profit Sharing
- Employee Assistance Program
- Tuition Reimbursement
- Professional Development Opportunities
- Student Loan Repayment Assistance
- Eligibility for Annual Bonus
- Wellness Reimbursement Program
- Pet Insurance
Department US Hospital Impact - Customer Success Role Impact Manager, Customer Success Locations New York, NY, Rochester, Albany, Syracuse Remote status Fully Remote Employment type Full-time
