Baker Hughes

Imaging Solutions Service Manager – Americas

Baker Hughes$110K — $130K *
Bronx, NY 10475In-Person
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in team leadership, ideally in post-sales support
  • Bachelor's or master's degree preferred, but not mandatory
  • Tech/engineering background, ideally in Mechanical or Electrical Engineering
  • Familiarity with SAP is advantageous
  • Knowledge in non-destructive testing is desirable
  • Strong analytical and critical thinking skills
  • Ability to travel as needed and effective communication skills

Responsibilities

  • Support operational teams to set and meet customer service expectations
  • Drive improvements in customer satisfaction scores (NPS)
  • Facilitate resolution of customer issues, especially on escalated cases
  • Assist in planning support for new product launches
  • Collaborate with cross-functional teams for operational enhancements
  • Work directly with engineers to resolve technical problems
  • Lead initiatives to streamline the order fulfillment process
  • Analyze customer installation data for satisfaction trends

Benefits

  • Remote or hybrid work options available
  • Flexible work-life balance policies
  • Comprehensive private medical insurance
  • Life insurance and disability coverage
  • Tailored financial assistance programs
  • Education support for continuous learning
  • Generous parental leave policies
  • Mental health resources and support
  • Dependent care options
  • Variety of additional optional benefits
Full Job Description

Imaging Solutions Service Manager – Americas

As an Imaging Solutions Service Manager – Americas, you will be responsible for resource planning to achieve expected customer outcomes that align with business objectives, customer expectations and market trends. You will identify and implement improvements to our post-sales support strategy to minimize customer downtime with our products and ensure on-time delivery of products and services.

 

As an Imaging Solutions Service Manager – Americas, you will be responsible for:

  • Supporting operational teams in different regions to set customer expectations and deliver services to those expectations
  • Driving NPS improvements and facilitating Customer issue resolution
  • Supporting new product launches through support planning
  • Providing proactive leadership and involvement on escalated service cases
  • Working with cross-functional teams to drive operational improvements
  • Working with software and hardware engineers to provide effective resolutions
  • Leading improvement initiatives to optimize order fulfilment cycle
  • Analyzing Install base data to identify trends impacting customer satisfaction
  • Identifying targeted and specific development opportunities focused on continuous improvement

 

To be successful in this role you will have:

  • Demonstrated lead experience in a supply chain, project, service, or operational role; a bachelor's or master's degree is a plus but not required
  • A degree in Mechanical Engineering, Electrical Engineer is a plus; a tech/ engineering background is preferred
  • Minimum 5 years of experience in leading a team, preferably in post-sales support
  • Experience with SAP is a plus
  • Expertise in non-destructive testing is a plus
  • Ability to travel as required
  • Ability to display attention to detail, with an excellent analytical, critical thinking, and problem-solving mindset
  • Ability to demonstrate situational awareness and decision-making skills
  • Ability to communicate concisely and effectively
  • Ability to demonstrate resilient leadership skills based on an action/results focus
  • Ability to learn relevant software programs and tools
  • Ability to interface and communicate effectively with customers and internal leadership

Work in a Way That Works for You

This role allows for remote or hybrid working opportunities in Texas or anywhere in the US. Travel expectations include commitment to travel 30-50%, or as required based on customer and business needs.


What You Can Expect

  • Remote working opportunities with travel expectations
  • Contemporary work-life balance policies and wellbeing activities
  • Comprehensive private medical care options
  • Safety net of life insurance and disability programs
  • Tailored financial programs
  • Education assistance
  • Generous parental leave
  • Mental health resources
  • Dependent care support
  • Additional elected or voluntary benefits

 

 

The Baker Hughes internal title for this role is: Services Manager - Service Director

About Baker Hughes

Baker Hughes is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Baker Hughes Careers

Joining Baker Hughes presents a unique opportunity to be part of a global team that stands at the forefront of innovation and leadership in the energy sector. As a leading company in the industry, Baker Hughes offers unparalleled job opportunities that propel your career to new heights through cutting-edge technology and transformative projects.

Work You’ll Do

At Baker Hughes, you will engage in work that reshapes the future of energy. Our team is dedicated to pioneering solutions that make energy safer, cleaner, and more efficient. Your role will enable you to lead projects that challenge the status quo and drive significant industry advancements.

Innovate and Grow

Step into a role at Baker Hughes, and you’ll find yourself at the intersection of technology, sustainability, and innovation. With over 60,000 professionals globally, our expansive team thrives on diversity and expertise, fostering an inclusive culture that values each individual’s contribution toward our collective goals.

Professional Growth and Development

Baker Hughes is committed to the professional growth of its employees. Whether through leadership development programs, diversity training, or hands-on internship experiences, we ensure that every team member receives the support and opportunities necessary to realize their full potential. Our commitment to professional development is reflected in our robust training programs and accessible leadership, geared towards nurturing skills that pave the way for substantial career advancement.

Explore Career Opportunities

Whether you’re a seasoned professional or a recent graduate, Baker Hughes offers a range of positions across various fields. From engineering to digital solutions, our career paths are as diverse as the innovative projects we handle.

Join Our Team

Discover the array of benefits that a career at Baker Hughes offers. From competitive salaries to comprehensive health benefits, and a culture that actively supports work-life balance, we prioritize the well-being and satisfaction of our employees. Explore job opportunities and open positions that match your skills and interests. We are continuously hiring and looking for ambitious, curious, and driven team members.

Internship Programs

Kickstart your career with a Baker Hughes internship. Gain invaluable industry experience, develop essential skills, and build a professional network that will serve you throughout your career. Our internships offer a real insight into the energy sector, providing a solid foundation for future employment opportunities.

Stay Connected

Keep up to date with the latest at Baker Hughes by joining our community. Receive updates on new job openings, company news, and industry insights directly to your inbox. Personalize your experience by subscribing to our job alert emails, tailored to your career preferences and interests.

Networking and Interviews

Prepare to engage with industry leaders and peers through our networking events and during the interview process. At Baker Hughes, we look for innovative, solution-driven team players who are ready to make an impact. Ready your resume, sharpen your interview skills, and take the first step towards a fulfilling career at Baker Hughes.

Empower Your Career

Choose Baker Hughes for a career that offers not just employment, but a platform to innovate, lead, and contribute to an energy future that is sustainable and efficient. Join us in our mission to continue being a leader in the energy sector, driving forward with dedication and expertise.

Search Baker Hughes Jobs

Start your journey with Baker Hughes today. Search for open positions that align with your career goals and apply now. The opportunity to be part of a global leader in energy innovation is just a few clicks away.
Learn more about Baker Hughes
Size
67,000 employees
Market Cap
$28.8 billion
Industry
Net Income
-$9.9 billion
Founded
1972
5 Year Trend
+15.8%
Revenue
$20.7 billion
NASDAQ

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