RHA Health Services

IDD Executive Director

RHA Health Services$75K — $95K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in human services or related field required; master's degree preferred.
  • 5+ years of leadership experience in IDD services or related healthcare settings.
  • Strong knowledge of regulatory standards related to IDD services.
  • Proven ability to oversee interdisciplinary teams and ensure service excellence.
  • Strong financial acumen with experience in managing budgets.

Responsibilities

  • Lead management of the business unit to ensure high-quality, person-centered service delivery.
  • Oversee integration of clinical and operational departments to maintain program integrity.
  • Ensure compliance with regulatory requirements and swiftly address non-compliance issues.
  • Drive measurable improvements in individual outcomes and quality of care in collaboration with the Quality Management Team.
  • Direct the execution of the Quality Improvement Plan and ensure continuous progress monitoring.
  • Lead staff training initiatives to foster professional development and readiness.
  • Collaborate with external agencies to enrich service offerings and engagement.

Benefits

  • Early access to earned wages before payday via Payactiv.
  • Employee perks and discounts to assist with savings.
  • Paid Time Off for full-time employees.
  • Health insurance coverage for full-time employees.
  • 401(k) retirement savings plan available.
  • Wellbeing programs encompassing physical, emotional, and financial aspects.
  • Free training including CPR and job-specific opportunities.
Full Job Description
IDD Executive Director The Executive Director provides strategic and operational leadership for a single business unit supporting individuals with intellectual and developmental disabilities (IDD). This role ensures the delivery of person-centered, high-quality services while maintaining compliance with all regulatory and contractual standards. The Executive Director oversees clinical, administrative, financial, and workforce operations and fosters a culture of excellence, accountability, and continuous improvement. This position plays a key role in shaping outcomes for individuals supported and for developing and sustaining a high-performing team of interdisciplinary professionals. DUTIES AND RESPONSIBILITIES: Operational Leadership and Oversight • Leads the overall management of the business unit, ensuring person-centered service delivery, program integrity, and a strong organizational culture. • Oversees and integrates the work of clinical, administrative, and operational departments, including Home Managers, QDDPs/QMRPs, Program Managers, Clinical Professionals, Behavioral Specialists, Nursing, Dietitians, Training Coordinators, Business Managers, and other unit staff. • Maintains up-to-date knowledge of federal, state, and local regulatory requirements and proactively addresses areas of non-compliance or risk. • Provides fiscal oversight, supports efficient resource allocation, and ensures adherence to the unit’s budgetary goals and financial targets. Quality and Compliance • Provides leadership to the Quality Management Team to drive measurable improvements in outcomes and quality of care for individuals served. • Oversees the implementation and monitoring of Personal Outcome Measures (POMs) to maximize individualized support, autonomy, and quality of life for every person supported. • Directs the development, execution, and monitoring of the unit’s Quality Improvement Plan, ensuring progress on identified initiatives and corrective actions. • Oversees the unit’s quality assurance processes including audits, chart reviews, incident tracking, and risk mitigation strategies to promote safety, health, and well-being of individuals supported. • Prepares for and leads the response to regulatory audits, life safety surveys, certification, and licensure reviews, and LME/MCO monitoring activities. • Ensures timely development and implementation of Plans of Correction (POCs), tracks progress to resolution and communicates outcomes to internal and external stakeholders including the corporate office. Clinical and Programmatic Oversight • Ensures appropriate clinical oversight by licensed and credentialed professionals and supports the consistent integration of clinical best practices in all service settings. • Ensures services are aligned with the industry’s best practices, regulatory standards, accreditation guidelines, and the organization’s mission and values. Workforce Development and Team Management • Leads implementation of staff training initiatives to ensure workforce readiness and compliance with required competencies, policies, and procedures. • Builds and sustains a culture of professional development, employee engagement, and high performance across all roles and functions. Stakeholder Engagement and Collaboration • Collaborates with external agencies, families, and community partners to strengthen service offerings and promote engagement. SUPERVISORY RESPONSIBILITIES:  The Executive Director provides direct and indirect supervision to all positions within the Unit's operations team. This includes Qualified Professionals (QPs), Supervisors, Clinical staff (such as Nurses, Behavioral Health Specialists, Psychologists, and Dietitians), Administrative personnel, Program Managers, Training Coordinators, and other team members involved in the delivery and oversight of services. The Executive Director is responsible for building high-performing teams, fostering leadership at all levels, and ensuring effective performance management across all functions. MINIMUM QUALIFICATIONS: • Bachelor’s degree in human services, Health Administration, Social Work, or a related field required; master’s degree preferred. • Minimum of five (5) years of leadership experience in IDD services, long term care facilities or related healthcare/human services settings. • Demonstrated knowledge of regulatory standards and quality frameworks applicable to IDD services (e.g., HCBS, CMS, CARF, state licensing bodies). • Proven ability to lead interdisciplinary teams and drive service excellence in a complex, regulated environment. • Strong financial acumen, including experience managing operating budgets and business performance metrics. • Exceptional interpersonal, leadership, and communication skills. • Ability to build collaborative relationships with regulatory bodies, managed care organizations, community partners, and families. PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Must be able to regularly lift and carry up to 20 lbs. and occasionally pull at least 40 lbs. • Must be able to squat, kneel, crawl, crouch, climb, and stoop as part of regular job duties. • Must be able to use hands and fingers to handle or operate objects, tools, or controls. •  Required to stand and walk for extended periods. • Must be able to demonstrate proficiency in CPR from floor level, which requires working on hands and knees, bending, standing, and lifting. • Vision requirements include close, distance, and peripheral vision. • Must be able to talk and hear. • Exception – Deaf and Hard of Hearing Programs: For these programs only, employees must be fluent in American Sign Language (ASL). The requirement to talk and hear does not apply. We offer the following benefits to employees: • Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday! • Employee perks and discount program: to help you save money! • Paid Time Off (full-time employees only) • Health/Insurance (full-time employees only) • 401(k) retirement savings program • Wellbeing Programs: Physical, Emotional and Financial • Chronic Disease management programs for hypertension and diabetes (for qualifying employees) • Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits

About RHA Health Services

RHA Health Services is a non-profit organization that provides a range of support services for people with intellectual and developmental disabilities, as well as behavioral health needs. The organization was founded in 1989 and is headquartered in Winston-Salem, North Carolina. RHA Health Services operates in several states across the United States, including North Carolina, Tennessee, Georgia, and Florida. The organization's services include residential support, day programs, employment services, and behavioral health services. RHA Health Services is committed to providing high-quality care and support to individuals with disabilities and their families.
Learn more about RHA Health Services
Size
5,000 employees
Industry
Net Income
$5 million
Founded
1989
5 Year Trend
-2%
Revenue
$200 million

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