Must Have Technical/Functional Skills
Microsoft power pages; Azure fundamentals; Kusto; ICM
Need US citizens who can request Escort support for Fairfax , clearance to use SAW, have AME accounts to create escort request for Fairfax etc.
Roles & Responsibilities
Support Analyst (L1/L2/L3/)
Incident Management & Support
• Investigate, troubleshoot, and mitigate Power Pages production and non-production incidents.
• Own Sev3 and Sev4 incidents from acknowledgment to closure.
• Perform root cause analysis and document findings.
• Coordinate with engineering, CSS, and operations teams during critical incidents.
• Ensure SLA compliance for incident response and mitigation activities.
• Monitor Auto Alerts, identify recurring trends, and recommend preventive actions to improve service stability.
• Participate in on-call rotations and incident bridges
Salary Range: $70,000 - $98,000 a year
#LI-NS4
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
