Inizio Engage partners with Zevra Therapeutics to support a therapy for a rare disease, through our expertise across Commercial, Patient Solutions, and Medical Affairs.

The Hybrid Virtual Access and Reimbursement Manager (ARM) partners with healthcare providers and their staff to support patient access to MIPLYFFA®. This role provides education on benefit coverage, prior authorizations, payer policies, and affordability programs while helping navigate the patient journey to prescription fulfillment. The ARM maintains a strong understanding of the payer landscape and may conduct in-person HCP office visits based on business needs.

What will you be doing?

• Engage healthcare providers andappropriate officestaff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions aboutinitialaccess, insurance approval andreauthorizationspertaining tothe initiation of product.

• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.

• Work compliantly and proactively toidentifyand resolve patient access and reimbursement issues, within assigned geography. Assigned geography may be adjusted based on zone and national volume.

• Provideappropriate factualprocess information to HCP officeutilizingPersonal Health Information (PHI), withappropriate patientconsent.

• Serve asreimbursementexpert for patient support services team for assignedgeography/plans.

• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.

• Conductongoingpayerpolicyreviews and contribute local,regionaland national policy insights to Field Access Managers and client leadership.

• Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.

• Document call details with attention to data integrity to ensure compliance with program policies and business rules.

• NavigateCRMplatformindaily interactions and learn internal team processes (when available).

• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.

• Triageappropriate escalationsto the Field Access Manager teamin accordance withthe program design and business rules.

• Comply, take, and attend all required training.

• Adhere to allInizioand client policies, procedures, business rules, and call guides, as well as applicable laws.

What do you need for this position?

• Bachelor'sDegreeor equivalent work experience

• Proven successoperatingin a virtual environment

• 2+ years of relevant experience in reimbursement and patient access, market access, specialty pharmacy, or physician/system account management.

• Experience engaging HCP staff in a support role toeducate onaccess pathways and product requirements.
• Must be comfortable with up to 30% travel and overnights

• Experience navigating payer reimbursement process within therapeutic area

• Experience with specialty productsacquiredthrough specialty pharmacy networks.

• Patient-centric and service-oriented mindset, with a high degree of emotional intelligence and empathy.

• High enthusiasm with a drive to success within a team demonstratedability to reach common goals in collaboration with multiple therapeutic specialists, sales leadership, market access, and patient support services colleagues.

• Highly organized with excellent attention to detail and the ability to multi-task in engaging both patients and providers.