HVAC Service Manager

$90,000 - $120,000 annual salary

This position reports daily to Rocky Mount, VA

YOUR NEW ROLE:

Our HVAC Service Manager is accountable for the bottom-line profitability of the service team. This role works closely with team leaders to control costs through the efficient management of technicians, equipment, and scheduling, while ensuring staff performance, budget goals, and operational standards are consistently met from both the company's and client's perspective.

This position reports to the Service Leader and is responsible for the performance of team leads and field personnel. The incumbent may have direct and/or indirect oversight responsibilities for multiple staff members. Key stakeholders include the executive team, warehouse manager, technicians, customers and vendors/suppliers.

JOB REQUIREMENTS:

• High School Diploma or Equivalent
• 3 years HVAC service or skilled-trades experience
• Previous management or supervisory experience
• Strong leadership and employee development skills
• Experience managing budgets, expenses, and job profitability
• Strong scheduling, staffing, and problem-solving abilities
• Excellent communication and organizational skills

PREFERRED QUALIFICATIONS:

• Experience managing HVAC service technicians and/or team leads
• Experience with service-industry KPIs and performance metrics
• Experience with job costing and financial forecasting
• Experience developing and implementing employee training programs
• Experience with apprentice development and progression
• Experience managing field operations, equipment, and company assets

KEY ACCOUNTABILITIES:

40% - Leadership & Team Development: Lead, coach, and develop team leaders and technicians; ensure performance goals and operational standards are met; conduct team meetings, one-on-ones, ride-alongs, and performance evaluations.

25% - Business Management & Profitability: Manage expenses, staffing levels, supply chain, equipment maintenance, budgets, forecasts, and job costing to maintain profitability and budget goals.

20% - Training & Development: Create, coordinate, and implement effective training programs tailored to the needs and learning abilities of team members.

15% - Company Assets & Resources: Ensure company vehicles, equipment, and other assets are secure, properly maintained, and used effectively.

Measures of Success: Success is measured by achieving financial and operational goals while maintaining strong service performance, customer satisfaction, employee development, and asset management. This includes meeting budget and profitability targets, maintaining high conversion and customer satisfaction rates, minimizing callbacks and damage, and retaining and developing employees.

We believe in taking care of our team
• 90% Company-Paid Health Insurance
• Optional Dental and Vision Insurance
• Company-Funded Life and AD&D Insurance
• 401(k) with Company Match
• Paid Holidays and Paid Time Off
• Paid Training and Accredited Trade Education
• Career Growth and Promotion Opportunities
• Tuition Reimbursement (role dependent)
• Employee Discounts
• Volunteer Opportunities
• Company-Provided Tools/Technology for Field Roles
• Company Vehicle (field positions)
• Daily Hot Breakfast Provided
• Supportive, Family-Oriented Team Culture

• Education: High School Diploma or Equivalent
• Experience: 3 years HVAC trades and management Experience
• Skills: Strong communication, attention to detail, and a customer-focused mindset.
• Additional Requirements: Must pass a background check, drug test, and satisfactory MVR record.