Position Overview:
As the HVAC Service Manager at Seatown, you will lead a high-performing team committed to delivering exceptional HVAC service and customer experiences. This role is responsible for driving operational excellence, ensuring customer satisfaction, and fostering the growth and development of service technicians and support staff. You will oversee daily service operations, optimize team performance, maintain safety and quality standards, and build strong customer relationships. As a key leader within Seatown, this position plays a critical role in upholding our reputation for excellence and advancing our commitment to providing superior HVAC solutions throughout the communities we serve.
Key Responsibilities:
Leadership and Team Management
- Supervise, mentor, and inspire a team of HVAC technicians to achieve service excellence.
- Conduct regular team meetings to share updates, provide training, and foster a positive team culture.
- Oversee the recruitment, onboarding, and continuous professional development of team members.
Service Operations Oversight
- Coordinate and manage daily service schedules, optimizing technician productivity.
- Ensure timely completion of service calls and maintain high-quality standards.
- Monitor and enforce safety protocols to promote a secure working environment.
Customer Relations
- Serve as the primary point of contact for escalated customer inquiries, ensuring resolution and satisfaction.
- Maintain strong relationships with clients by addressing feedback and enhancing service offerings.
Financial Management
- Develop and manage the service department's budget, focusing on cost control and profitability.
- Track expenses and revenue to ensure the department meets financial goals.
Process Improvement
- Evaluate current service processes, identifying opportunities for efficiency and quality improvement.
- Implement advanced HVAC technologies and best practices to stay ahead in the industry.
Compliance and Documentation
- Ensure adherence to industry standards and regulatory requirements.
- Maintain accurate service records and reports for internal and external use.
Qualifications:
- High school diploma or GED; technical training in HVAC is preferred.
- A minimum of 5 years in HVAC services, with at least 2 years in a supervisory role.
- Proven knowledge of HVAC systems, safety standards, and troubleshooting techniques.
- Exceptional leadership, communication, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Professional development and training opportunities.
#SEAP
Pay Range
$100,000-$145,000 USD
