JOB SUMMARY:The HVAC Service Manager is responsible for the safe, reliable, and cost-effective operation of mechanical building systems across manufacturing, warehouse, office, and campus environments. This role provides day-to-day field leadership for maintenance technicians and contractors; owns preventive and corrective maintenance for HVAC/R, boilers, chillers, plumbing, compressed air, pumps, motors, piping, refrigeration, and related mechanical systems; and partners with Operations to sustain facility uptime, safety, and service levels.
Mechanical Systems Maintenance and Reliability- Oversee preventive, predictive, and corrective maintenance for mechanical systems including HVAC/R, boilers, chillers, air compressors, humidity systems, plumbing, pumps, motors, piping, valves, and refrigeration systems as applicable.
- Troubleshoot equipment failures, identify root causes, and implement corrective actions that reduce repeat issues and unplanned downtime.
- Monitor system performance through building management systems, equipment inspections, PM results, alarms, and technician feedback.
- Manage spares (including critical spares), tools, and consumables needed to support reliable facility operations.
- Manage work orders, PM completion, inspection records, equipment history, and asset data in the CMMS.
- Recommend improvements to PM frequencies, standard work, energy performance, equipment reliability, and lifecycle replacement planning.
- Coordinate emergency repairs and service interruptions with Operations, Production, EHS, Security, and other site stakeholders.
- Develop and maintain maintenance procedures, checklists, operating standards, and equipment documentation.
- Support audits, inspections, capital projects, equipment installations, commissioning, and turnover documentation.
- Prepare maintenance status updates, backlog reviews, PM compliance reports, and equipment reliability metrics for management review.
Safety, Compliance, and Risk Management- Ensure work is performed in compliance with applicable local, state, and federal regulations, company EHS standards, and site procedures.
- Support environmental, energy, fire/life safety, and building-code compliance activities related to mechanical systems.
- Conduct routine safety inspections, job hazard reviews, and risk assessments for maintenance work.
- Ensure proper lockout/tagout procedures are followed and coordinate with qualified personnel when work occurs near energized equipment under NFPA 70E practices.
- Escalate unsafe conditions, repeated equipment failures, and business-continuity risks with recommended corrective actions.
Planning & Coordination- Coordinate vendors and contractors for specialized mechanical services, repairs, inspections, and project work.
- Review vendor scope, safety requirements, schedule, quality of work, and completion documentation.
- Support budgeting, purchase requests, quote comparisons, cost control, and inventory planning.
- Partner with operations & production on equipment upgrades, capital projects, and continuous improvement initiatives.
Leadership & Supervision- Supervise, train, coach, and schedule mechanical maintenance technicians and contractors.
- Prioritize daily work assignments, emergency response, preventive maintenance, corrective maintenance, and project support based on safety, uptime, and operational impact.
- Conduct performance feedback, skills development, and onboarding for maintenance team members.
- Promote a strong safety culture and ensure team compliance with company policies, OSHA requirements, lockout/tagout, hot work, confined space, and PPE expectations.
- Serve as the first level of technical escalation for complex mechanical issues and after-hours facility emergencies.
Qualifications- High school diploma or GED required.
- Technical school certification or associate degree in electrical technology preferred.
- EPA Section 608 Universal Certification required. Texas ACR Technician Registration/Certification or Texas ACR Contractor License preferred or required where applicable based on assigned work and exemption status. A2L/low-GWP refrigerant safety training required within 6 months of hire.
- 5+ years of industrial/commercial mechanical experience and 2+ years of supervisory experience preferred.
- Hands-on experience troubleshooting and maintaining HVAC/R, plumbing, boilers, chillers, compressed air, pumps, motors, piping, and related building mechanical systems.
- Experience supporting warehouse, manufacturing, distribution, critical operations, or other 24/7 environments preferred.
- Strong understanding of mechanical systems, preventive maintenance, reliability practices, and safe work execution.
- Ability to read and interpret blueprints, schematics, P&IDs, technical manuals, work orders, and equipment documentation.
- Proficiency with building and maintenance management systems is a plus.
- Ability to prioritize competing work, communicate clearly across departments, and lead technicians in a fast-paced environment.
- Knowledge of OSHA requirements, lockout/tagout, confined space, hot work, PPE, and general maintenance safety practices.
- Strong vendor-management, problem-solving, documentation, and follow-through skills.
WORKING CONDITIONS:- Ability to lift, carry, push, and pull up to 50 pounds with or without reasonable accommodation.
- Ability to stand, walk, climb ladders or stairs, bend, kneel, crouch, and work in mechanical rooms, roof areas, confined spaces, and other facility areas as required.
- Ability to use hand tools, power tools, testing equipment, PPE, and mobile/desktop systems for work order documentation.
- May require response to after-hours, weekend, holiday, or emergency maintenance needs.
- Work is performed across manufacturing, warehouse, distribution, office, mechanical room, rooftop, and outdoor environments.
- Role may include exposure to varying temperatures, noise, dust, fumes, moving mechanical parts, wet or slippery surfaces, elevated work areas, confined spaces, and energized equipment areas.
- Required to follow site safety procedures and use appropriate PPE, including arc flash-rated PPE when applicable and directed by qualified electrical safety requirements.
- May require occasional travel between buildings, campus locations, or off-site facilities.
