High school diploma or GED; trade program or technical school completion preferred.
10+ years in refrigeration/HVAC service, commercial construction, or related fields.
Deep knowledge of commercial refrigeration and HVAC service principles.
Strong understanding and management of P&L.
Proven business acumen and organizational skills.
Ability to prioritize and handle multiple projects efficiently.
Responsibilities
Manage the service profit and loss for the assigned branches.
Forecast manpower needs effectively for operations.
Prioritize customer calls and direct dispatch appropriately.
Ensure timely completion of customer requirements and calls.
Review key financial reports and dashboards, taking necessary action.
Oversee procurement of parts and supplies for service needs.
Maintain customer communication to meet expectations and resolve issues.
Benefits
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holiday benefits.
Professional development and training opportunities.
Company vehicle or transportation allowance.
Full Job Description
Responsibilities
Manages the Service P/L for assigned branch(s).
Forecasts manpower requirements.
Effectively prioritizes customer calls and advises dispatch accordingly.
Ensures customer requirements are followed and calls are completed on a timely basis.
Ensures customer rules are accurately adhered to and approves work orders.
Reviews dashboards and financial reports and takes appropriate action.
Oversees the procurement of parts and supplies.
Maintains communication with customers and ensures their expectations are met.
Resolves issues or problems that impact customer satisfaction.
Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.
Develops and maintains long term relationships with customers and subcontractors.
Qualifications
High school diploma, GED, or completion of trade program or technical school. College degree is a plus.
10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
Proficiency in understanding and managing P&L.
Demonstrated business acumen
Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task.
Ability to solve problems and apply good judgement.
Excellent verbal/nonverbal and written communication and presentation skills.
Communicates company direction, sets expectations and holds team accountable for results.
Provides leaderships, builds a collaborative team and rewards accomplishments of the team.
Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
Uses metrics to drive accountability and performance.
Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
Ensures use of PPE and the application of safe behavior, including driving, by all employees.
Ensures customer service and quality of work meets customer requirements and Source standards.
