About this roleCarrier Commercial Service has an opening for a HVAC Commercial Service Manager for our Brewster location. This position has profit and loss responsibility for a service branch and is responsible for growing market share of the Carrier Commercial Service business.
The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects to exceed the expectations of our customers and meet revenue and margin targets.
Key Responsibilities- Forecast, monitor, and document financial performance against plan.
- Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.
- Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
- Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction.
- Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements.
- Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company.
- Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable.
- Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
Required Qualifications- High School Diploma or GED
- 5+ years of experience working on commercial HVAC systems
Preferred Qualifications- Degree in Business Management or Engineering.
- Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications.
Pay RangeThe annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
Other CompensationThis position may be entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 10 September 2026
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Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
