Human Services Manager

Ohio Department of Aging

$84K — $119K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of policy development experience in social services or related fields.
  • At least 1 year of experience delivering human services in various settings.
  • Bachelor's degree in social or behavioral science or equivalent experience may be acceptable.
  • Preferred knowledge of child welfare policies, Title IV E laws, and service delivery systems.
  • Strong analytical, communication, and facilitation skills required.
  • Experience in developing training materials and providing technical assistance.

Responsibilities

  • Research and analyze regulations and policies to inform program development.
  • Collaborate with stakeholders to gather input for policy recommendations.
  • Draft and revise policy rules in accordance with state procedures.
  • Provide technical assistance and guidance to ensure compliance across systems.
  • Develop and deliver training on Title IV E policies to various stakeholders.
  • Evaluate program compliance and recommend improvements for effectiveness.
  • Lead and oversee policy staff and ensure federal funding eligibility.

Benefits

  • Comprehensive medical coverage.
  • Dental, vision, and life insurance premiums fully covered after eligibility period.
  • Generous paid time off including vacation, personal, and sick leave, plus 11 holidays per year.
  • Parental leave for childbirth, adoption, and foster care.
  • Professional development opportunities and support for loan forgiveness.
  • Participation in public retirement systems and optional deferred compensation plans.
Full Job Description
The Human Services Manager for Title IV E and Foster Care provides leadership, oversight, and subject matter expertise for statewide child welfare policy, practice guidance, compliance, and program development. This position supports statewide implementation of Title IV E, Foster Care Maintenance (FCM), Adoption Assistance (AA) and Kinship Guardianship Assistance Program (KGAP) requirements by developing and revising policy, collaborating with federal, state, and local partners, and offering technical assistance to ensure consistent, compliant, and effective child welfare practice across Ohio. The role is critical to maintaining program integrity, federal funding eligibility, audit readiness, and high quality services for children and families.

Policy Research, Analysis, and Development
  • Researches and analyzes federal regulations, the Ohio Revised Code (ORC), Ohio Administrative Code (OAC), pending legislation, and statewide data to inform Title IV E policy and programming.
  • Gathers stakeholder input from PCSAs, juvenile courts, private child serving agencies, community providers, advocacy groups, and individuals with lived experience to inform policy and practice recommendations.
  • Develops and revises OAC rules governing screening/intake, assessment/investigation, case planning, review requirements, and other child protection processes for PCSAs.
  • Follows rule drafting and filing procedures established by the Ohio Legislative Service Commission.
Policy Guidance, Implementation Support & Technical Assistance
  • Supports statewide implementation of policies by providing expertise, technical assistance, training, and written guidance, including memos and policy clarifications, to ensure consistent practice across child welfare systems.
  • Develop policy and practice guidance documents and resources to support rule compliance.
  • Responds to inquiries from PCSAs, courts, partner agencies, stakeholders, and citizens on Title IV E policy requirements.
  • Communicates program updates and policy changes through multiple platforms to support statewide understanding and practice consistency.
Training, Presentations & Stakeholder Collaboration
  • Develops and delivers presentations and trainings on Title IV E topics-including Foster Care Maintenance (FCM), Adoption Assistance (AA), Kinship Guardianship Assistance Program (KGAP), and OAC requirements-to internal staff, PCSAs, courts, stakeholders, and partner agencies.
  • Collaborates with internal divisions such as automated systems, child protection, kinship/adoption, and other sections within the office to ensure alignment of policies, guidance, and programming.
  • Facilitate or participate in staff meetings, workgroups, committees, conferences, and cross system initiatives.
Compliance, Monitoring & Federal Requirements
  • Evaluates IV E policy compliance and recommends improvements to increase program effectiveness.
  • Monitors federal Title IV E requirements and communicates necessary updates to maintain Ohio's federal compliance and readiness for reviews and audits.
Program Leadership & Oversight
  • Provides leadership and oversight for Title IV E policy staff.
  • Ensures federal funding eligibility, audit readiness, and timely responses to federal Title IV E reviews.
  • Maintains program integrity while advancing child welfare outcomes for Ohio's children and families.
  • Operates computers and software applications necessary for job duties.
Pay Information

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Pay Range

Exempt/ 14

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$40.40

$42.70

$44.99

$47.43

$50.12

$52.90

$55.09

$57.67

Annual

$84,032

$88,816

$93,579

$98,654

$104,250

$110,032

$114,587

$119,954

Status of posted positions

You can check the status of your application online be signing into your profile and clicking the "My Jobpage" tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to [email protected].

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
  • Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

72 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

-Or completion of undergraduate core program in social or behavioral science; 48 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

-Or completion of graduate core program in social or behavioral science; 36 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

-Or 12 mos. exp. as Human Services Developer, 69463.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Preferred Qualifications

  • Knowledge of child welfare policies, programs, and service delivery systems.
  • Knowledge of Title IV E laws, regulations, rules, and program requirements.
  • Understanding of resources applicable to Title IV E programs and processes.
  • Knowledge of common barriers, issues, and concerns affecting Title IV E policy and practice.
  • Experience interpreting federal or state statutes, administrative rules, and regulatory guidance.
  • Experience working within child welfare systems (public agency, court, or private provider).
  • Strong analytical, writing, and communication skills.
  • Ability to facilitate stakeholder workgroups and collaborate across agencies and systems.
  • Experience developing policies, procedures, guidance materials, or training content.
  • Training and Technical Assistance.


Job Skills: Human Services

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