Salary: $97,740.09 - $155,758.51 Annually
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number:Department: Social Services
Division: Administrative
Opening Date: 09/24/2026
Closing Date: 10/1/2026 11:59 PM Eastern
Salary Grade: NG
Position Overview PRIMARY PURPOSE OF POSITION: The primary purpose of this position is to develop, implement, monitor, and supervise eligibility and assistance programs to include Food and Nutrition Services (FNS), Medicaid, Work First Cash, Child Care Subsidy & Energy assistance programs within the Economic Services Section. Upon designation by the Director, the Assistant Director can serve as second in command of the agency in assuring the proper administration of all of the department's programs, services and personnel to include state and federally mandated programs. The Assistant Director can be designated by the Director to assume overall agency responsibility in absence of the Director. The Assistant Director will assist the Director in ensuring that federal, state and local dollars are effectively and legally appropriated within the agency's formal budget. The Assistant Director position understands and ensures the application of multiple and complex program rules and regulations relating to broad program and fiscal policies that come from state and federal sources. The Assistant Director represents the agency in complex and challenging relationships with other public organizations, for-profit and non-profit organizations, advocacy groups, judges, schools, hospitals, vendors, county government, elected officials and the media. The Assistant Director serves on the agency's Executive and Management Teams.
Examples of Duties DUTIES: The Assistant Director is responsible for providing direct supervision of the daily operations of the Economic Services Section. The Assistant Director of Economic Services is responsible for the planning, development, administration, and supervision of a Section Chief who oversees four (4) Program Managers. The section consists of four (4) application units including an express team, six (6) recertification units, a call center, child care team, Work First team, and a special team made up of staff development/quality assurance. The Assistant Director also carries out other duties such as reviewing actions taken by the Executive and Management Teams and program staff; supporting Assistant Directors in other program areas in decision making to include decisions related to child and adult protective services, children and adult wards for whom the Director is guardian, and business operations. This position represents the agency in State, County and community meetings and appearing before various government boards, legislators, media and court. The Assistant Director will have the responsibility of human resource management and must be highly knowledgeable of state personnel and county policy. Job responsibilities and duties require this position to work after hours, holidays and weekends. This position requires the flexibility in working non-traditional schedules to meet the duties, demands and responsibilities of the position including disaster duty.
Minimum Qualifications PREFERRED EDUCATION & EXPERIENCE: Master's degree from an accredited school of social work with more than four (4) years of experience in a County Department of Social Services (with two or more of those years managing supervisory staff). Position requires thorough knowledge of the legal and philosophical basis for public welfare programs, means tested programs and system. Considerable knowledge of principles and practice of public assistance and fiscal management in a public human services organization. Experience working with military communities and families preferred.
MINIMUM EDUCATION & EXPERIENCE REQUIRED: Master's degree in social work, public administration, business administration, or human services field and two years of management experience in a human services agency or business, with a preference of one year of management experience in a human services agency; or graduation from an accredited four-year college or university with a human services, business or related degree and four years of management experience in a human services agency or business, with a preference of two years of management experience in a human services agency.
KNOWLEDGE, SKILLS, AND ABILITIES: Thorough knowledge of methods and principles of social and case work supervision and training; thorough knowledge of social work principles, techniques, and practices and application to casework and community problems; considerable knowledge of social and economic factors in the community and local agencies and resources; considerable knowledge of the laws, regulations, and policies which govern social services programs; considerable knowledge of principles and techniques of public administration, including personnel administration, budgeting, and office management including automation and technology; skill in directing a staff of income maintenance case workers, program managers and supervisors and related professionals. Knowledge of the agency's organization, operation and objectives and applicable federal, state and county laws, rules, and regulations. Ability to exercise sound judgment in analyzing situations and making decisions. Overall knowledge of child and adult protective services programs as this position can serve as second in command of the organization as designated by the Director. The Assistant Director is a highly visible leadership position and must communicate effectively internally and externally in formal and informal settings; must be effective in both written and oral communication.
Knowledge, Skills and Abilities CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License. Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employees personal vehicle.
This position will require assisting in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status." If there are specific questions regarding this posting, you may contact Human Resources @ (910) 489-734.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees
01
Do you have experience as an Income Maintenance Caseworker/Eligibility Specialist from a Department of Social Services?
02
If you selected "yes" that you have experience as an Income Maintenance Caseworker/Eligibility Specialist, select all programs you have experience determining eligibility for.
- Supplemental Nutrition Assistance Program (SNAP)
- Temporary Assistance for Needy Families (TANF)
- Food & Nutrition
- Medicaid
03
Which of the following best describe your highest related level of education?
- High School Diploma/GED
- Some College Coursework, No Degree
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate's Degree
04
How many years of supervisory experience do you have?
- 8+ years
- 6-7 years
- 4-5 years
- 2-3 years
- One year or less
- None
05
From the list below, please indicate the major coursework of your highest degree
- Sociology
- Psychology
- Human Services
- Social Work
- Criminal Justice
- Other
06
Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor's name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed. Information not included in the application will not be used for evaluation purposes; resume will not be used in lieu of application.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.
Required Question
