Salary : $70,149.87 - $122,762.22 Annually
Location : LAKE ANNE PROFESSIONAL BLDG, 11484 WASHINGTON PLAZA, WEST, RESTON (EE34), VA
Job Type: FT Salary W BN
Job Number: 26-01018
Department: Family Services
Opening Date: 07/11/2026
Closing Date: 7/24/2026 11:59 PM Eastern
Pay Grade: S24
Posting Type: Open to General Public

What You'll Do:
As a Human Service Worker IV, you will:

• Supervise a team of caseworkers conducting eligibility determinations for public assistance services.
• Collaborate with the management team to ensure services are delivered effectively and consistently across our branch offices.
• Lead staff allocation efforts to meet high-demand times and balance workloads.
• Identify and address gaps in service delivery to enhance operations and maximize impact.
• Develop and implement policies, procedures, and best practices to maintain full compliance with federal, state, and local regulations.
• Analyze complex data, generate actionable insights, and create detailed reports to monitor program performance.
• Leverage technology to streamline operations and ensure accurate documentation while consistently applying policies to assist those in need.

Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• As a member of the management team, collaborates with other supervisors and managers to ensure that staff, the community, and other human service providers work together to provide a holistic program of services;
• Provides day-to-day guidance, direction, and mentoring to a group of professional staff on case related issues, policies and procedures, agency initiatives, and professional development;
• Plans caseloads, assigns cases and reviews case records;
• Ensures all program timeframes and performance outcomes are met;
• Communicates performance expectations and monitors performance and accomplishments of staff and overall unit against the goals and objectives of the program;
• Regularly conducts individual conferences with staff to discuss specific case problems and monitors casework progress;
• Identifies crisis situations and provides crisis intervention as needed to address difficult or dangerous situations;
• Interviews job applicants and makes recommendations for hiring;
• Prepares and conducts formal and informal performance evaluations in a timely manner;
• Handles performance and discipline issues in a timely manner and in accordance with County personnel policy;
• Plans for and facilitates the professional growth of staff;
• Interprets, applies, and explains complex federal, state and County policies to applicants, service providers, the general public and other interested parties;
• Participates in inter and intra agency multidisciplinary work groups and teams;
• Makes public presentations on programs and services;
• Monitors and assures efficient, effective coordination of services provided to clients, identifies service delivery gaps and takes action to improve operations;
• Evaluates the effectiveness of policies, procedures, and best practices to ensure compliance with federal, state and local regulations;
• Prepares or oversees and presents narrative and statistical reports documenting the work of the unit and/or in relation to case activity.

Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Thorough knowledge of complex federal, state and local laws governing public assistance and welfare reform;
• Knowledge of basic human behavior and social problems;
• Knowledge of social, economic, health and cultural factors which can serve as barriers to employment;
• Ability to communicate effectively, both orally and in writing;
• Ability to make mathematical computations;
• Ability to schedule, organize, and manage workload of self and others sufficient to meet deadlines;
• Ability to read, interpret and apply program policies and procedures;
• Ability to use automated technology to conduct research, to establish and maintain case records, and to produce correspondence and reports;
• Ability to interpret and analyze data;
• Ability to handle multiple deadlines, high volume of client contact, high caseloads, and competing priorities;
• Ability to establish and maintain effective working relationships with clients, co-workers, other human service providers and the general public;
• Ability to work well with clients and coworkers from various socio-economic and cultural backgrounds;
• Ability to maintain professional ethics related to confidentiality of client information;
• Ability to work in a team environment;
• Ability to work effectively with people under stress;
• Ability to provide excellent customer service;
• Ability to identify clients in crisis and intervene to stabilize the situation;
• Ability to identify client issues requiring referral to other human service providers (e.g., substance abuse, spousal abuse);
• Ability to supervise the work of others effectively;
• Ability to provide ongoing, timely, and constructive feedback to staff regarding case work;
• Ability to develop, train, mentor, and motivate staff;
• Ability to review cases for consistency, best practice, timeliness, accuracy and appropriateness of action;
• Ability to accept changes in work assignments and environment;
• Ability to recognize and implement best proactive approaches to service delivery;
• Ability to make public presentations.

Employment Standards
MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree plus four years of professional human services or related work experience.

Contingent upon the area of assignment, some positions within this class may require specific certification(s) prior to employment and/or the ability to acquire necessary certification(s) within a specified time period following employment. The certifications are identified in the position description and employment advertisement.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and child protective services check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Experience working with Public Assistance Programs such as Medicaid, SNAP, and TANF and demonstrated ability to interpret, understand, and effectively apply complex policies, regulations, and procedures with precision and confidence.
• Supervisory experience guiding professional staff, providing constructive feedback, coaching for professional growth, and coordinating team workloads to meet deadlines and organizational goals.
• Experience utilizing Human Services Case Management systems and Proficiency with Virginia Department of Social Services' computer systems and programs.
• Exceptional oral and written communication skills, with the ability to convey information clearly, concisely, and professionally to diverse audiences.
• Proven ability to excel under pressure, managing competing priorities with a calm and focused approach.
• Strong interpersonal skills to establish and maintain collaborative, professional relationships with colleagues, stakeholders, clients, and community partners.
• Advanced proficiency and experience in analyzing data, generating insights, and using data to make informed decisions that drive operational efficiency and results.
• Proficiency with Microsoft Office tools.

PHYSICAL REQUIREMENTS:
Sufficiently mobile to attend meetings throughout the area and visit DFS offices as needed. Ability to communicate clearly and concisely, both orally and in writing. Ability to use automated technology. Ability to function well under extreme pressure. Ability to work independently and as part of a team. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

Merit Positions

Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:

• Medical/Vision/Dental Insurance Coverage
• Group Term Life Insurance
• Long Term Disability
• LiveWell Program
• Flexible Spending Programs
• Paid Leave (annual, sick, parental, volunteer activity, and more!)
• Paid Holidays
• Deferred Compensation
• Employee Assistance Program
• Employees' Child Care Center
• Continuous Learning Opportunities

Please click for a summary of our benefits.

NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:

For additional details please visit the
Non-Merit Positions

1. Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
   • Medical/Vision/Dental Insurance Coverage
   • Flexible Spending Program
   • Deferred Compensation
2. Temporary: scheduled to work a maximum of 900 hours in a calendar year.
   • No benefits

01

What is the highest level of education that you have completed?

• Less than 12th grade
• High school diploma or GED
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctorate degree

02

If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.

• Less than 45 quarter hours
• 45 to less than 90 quarter hours
• 90 to less than 135 quarter hours
• 135 to less than 180 quarter hours
• 180 or more quarter hours
• Less than 30 semester hours
• 30 to less than 60 semester hours
• 60 to less than 90 semester hours
• 90 to less than 120 semester hours
• 120 or more semester hours
• Not applicable

03

Please indicate your area(s) of study or major(s)/minor(s) towards a degree. Check all that apply.

• Human services
• Social work
• Psychology
• Counseling
• Other (related field)
• Other (non-related field)
• Not Applicable

04

If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05

How many years of full-time equivalent professional human services or related work experience do you have?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• Eight or more years

06

How many years of full-time equivalent experience do you have working with public assistance programs?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• Eight or more years

07

How many years of full-time equivalent supervisory experience and/or experience reviewing the work of less experienced staff do you have?

• None
• Less than one year
• One to less than two years
• Two to less than three years