Director of Training core functions include overseeing the new hire experience, associate training and development, leadership training and management onboarding, ensuring training compliance, and coordination of both service delivery and learning and development initiatives
Essential:- Minimum five (5) years prior in a human resources role experience
- Experience in a luxury hotel environment
- Knowledge and experience with Forbes Five Star standards
- Excellent verbal and written communication skills; organizational and planning skills.
- Excellent communication skills, verbal and written.
- Ability to: prioritize work, handle multiple tasks simultaneously, set goals and enforce deadlines, while maintaining flexibility to reassess and prioritize goals.
- Proven track record in effectively working with all level managers and associates and ability to influence effectively.
- Proficiency in an HRIS system, preferably Dayforce/Ceridian
- Ability to take initiative; apply analysis, and reason to problem solving skills.
- Ability to maintain accurate and detailed records.
- Ability to meet deadlines, manage multiple projects and processes at a time, and support of various operating departments.
- Ability to enforce Resort standards, policies and procedures with hotel staff.
- Flexible and adaptable to an evolving environment
- Ability to work without direct supervision.
- Ability to handle sensitive and confidential information.
Desirable:- Experience working at/with a Forbes Star-rated entity (Hotel, Spa, Restaurant)
- College degree and/or hospitality certificate(s)
- Fluency or proficiency in Spanish
- Must possess excellent computer skills, including, but not limited to, Powerpoint, Microsoft Word, Excel and Powerpoint. Dayforce Workforce preferred.
- Experience in Hotel/Rooms and/or Food and Beverage operations
ESSENTIAL JOB FUNCTIONS:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
- Facilitate and coordinate all aspects of new hire orientation to include property tours, history, core values, service standards, HR/safety protocols
- Facilitate, oversee or coordinate all resort training including bi-lingual Spanish training, TIPS (alcohol awareness), SAM, AED/CPR/First Aid, CA Harassment Prevention, Active Shooter and other resort training, as needed.
- Responsible for maintaining the training calendar and communication of training to the resort community
- Responsible for tracking all training in the HRIS system and ensuring compliance courses are completed in a timely manner
- Facilitate or coordinate leadership training and onboarding
- Support and assist with all Human Resources functions including front desk, recruitment, employee relations, and engagement
- Serve as support between management and associates by handling questions, interpreting and administering policy.
- Assist with progressive discipline procedures; monitor compliance with such; conduct counseling sessions with managers and employees; ensure documentation and placement of records in employees' files.
- Keep up to date on Federal, State and Local laws regarding employment practices and standards.
- Foster and promote a cooperative working climate, maximizing productivity and employee morale.
- Manage assignments and special projects given by the Director of HR.
- Manage the continued growth and development of Human Resources support staff.
