Torch Technologies, a 100% employee-owned company, is seeking a talented
Human Factors Usability Researcher & Evaluator to join our innovative Human-Machine Interaction (HMI) team. This role is both highly collaborative and customer-facing, requiring close engagement with stakeholders to understand system requirements and user needs. As part of the Human-Machine Interface (HMI) team, you will play a key role in optimizing usability through rigorous, data-driven human factors research. You will identify key system components, select appropriate research methods, define performance metrics, and design/execute human-factors studies. Your work will focus on generating reliable, quantifiable data that leads to actionable recommendations and measurable system improvements.
Your responsibilities will include:User Needs & Workflows:- Analyze user workflows, tasks, and decision-making processes through detailed personas, journey maps, and other usability methodologies.
- Identify and understand user needs and pain points through in-depth user interviews, heuristic evaluations (analyses), and cognitive task analyses.
- Advocate for the user in design and engineering discussions.
Usability Research & Evaluation:- Use relevant usability metrics and Key-Performance-Indicators (KPIs) to evaluate user interactions with a system/product.
- Design and execute comprehensive usability studies from the development of study plans/scenarios to the in-person participant facilitation of the study.
- Gather and analyze quantitative and qualitative data to deliver actionable recommendations and digestible insights that will drive design and workflow decisions.
Documentation & Communication:- Produce usability reports, findings, and summaries that will drive practical design recommendations and future system applications.
- Support design reviews and communicate insights to stakeholders, UX designers, and engineers
- Integrate into cross-functional teams to guide and enhance research methodologies and their implementation among colleagues.
- We are looking for a candidate with a strong foundation in human-centered design and a proven track record of conducting impactful user research.
Required Qualifications:- US Citizenship.
- BA/BS degree in Usability Engineering, Human Factors, Cognitive or Experimental Psychology, Human-Computer Interaction (HCI), Industrial or Systems Engineering, or a related field with a focus on human factors technology. Graduate degree is preferred.
- 3-8 years of experience in Human Factors research.
- Preferably 1.5 years of DoW experience.
- Proficiency in a variety of user experience research methodologies, including usability evaluations, customer interviews, task analysis, heuristic evaluation, and user surveys.
- Excellent communication, written, and interpersonal skills, with a strong commitment to customer satisfaction.
- Willingness to travel approximately 20% of the time to various locations across the U.S.
- This is an on-site position.
- Experience with DoW weapons systems and/or unmanned aircraft systems is a plus.
- To succeed in this role, you should be a proactive and creative individual with a passion for understanding and advocating for the user.
- Proactive and Organized: You have strong project management skills and can clearly communicate research findings through written reports and in-person presentations.
- A Critical Thinker: You are comfortable with ambiguity and uncertainty, and you possess excellent critical thinking and analysis skills.
- Creative and Driven: You bring creativity and a strong drive to the design research process, constantly seeking innovative ways to improve the user experience.
Security Requirements:- Must possess and be able to maintain a Final Secret Clearance or meet the eligibility requirements to obtain and maintain a Secret Clearance.
Schedule: M-F; 8-5
Work Location: Customer- site
Travel: Yes, 20%
Relocation Assistance Available: No
#LI-TS1Benefits:Torch Technologies is proud to offer a stable and professional work environment, a competitive salary, and an excellent, comprehensive benefit package including: ESOP participation, 401(k) match, medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts, EAP, education assistance, paid time off, and holidays.
